Note: The job is a remote job and is open to candidates in USA. Charter Steel is a leading American supplier of carbon and alloy steel products, and they are seeking a Technical Services Engineer to collaborate with customers and optimize steelmaking capabilities. The role involves managing customer relationships, coordinating technical meetings, and leading new product development initiatives while ensuring compliance with quality and safety standards.
Responsibilities
- Manage customer claims and address field concerns
- Interpret specifications to recommend suitable Charter products
- Assess feasibility of customer requirements and manage expectations
- Recommend process improvements for both customer and internal manufacturing
- Develop strong technical relationships to resolve issues collaboratively
- Act as a technical resource for Inside and Outside Sales
- Coordinate technical meetings between customers and internal teams
- Communicate significant technical issues across all business levels
- Leverage internal technical resources to meet customer needs
- Lead or support New Product Development initiatives with customers
- Influence and suggest enhancements to customer processes
- Participate in industry and association events to promote Charter’s products
- Follow Environmental, Quality, and Safety Management System procedures
- Meet essential job requirements with or without reasonable accommodation
Skills
- Bachelor's degree in Engineering or related field
- 2+ years of customer-facing technical experience
- Strong grasp of steel manufacturing processes and specifications
- Excellent communication and interpersonal skills
- Ability to interpret and evaluate customer technical requirements
- Skilled in influencing and coaching across teams to drive results
- Comfortable with up to 50% travel
- 5+ years in manufacturing including cold-heading / cold-forming
- Master's Degree in Business Administration, Physical Sciences, Engineering, or related advanced degree
- Experience in a related market as a customer or a supplier of steel products
- Experience in strategic planning
- Experience managing within a highly documented manufacturing quality system
- Supervisory or managerial experience in a technical discipline
- Experience with QS9000, ISO9000, and/or TS16949 quality systems
Benefits
- Comprehensive health, dental, and vision benefits
- 401(k) plan that includes employer matching and profit sharing
- Company-paid life insurance
- Disability coverage
- Paid time off (PTO)
Company Overview