Note: The job is a remote job and is open to candidates in USA. Foot Locker is seeking a Temporary Human Resources Services Representative to join their dynamic, collaborative team. The role involves providing high-level customer service for HR inquiries and administrative support for the team member life cycle.
Responsibilities
- Provide a high level, first point of contact, customer service to Team Members in response to HR related inquiries via phone, email, and ServiceNow cases while maintaining a high level of confidentiality
- Answers questions, research information, and assists with problem resolution within Service Level Agreements (SLAs)
- Actively monitor case load volumes to ensure effective response and resolution
- Escalate complex issues and cases to appropriate team members and departments
- Responds to HR Services emails, completes government-required forms, processing of benefit related enrollment forms, resolving system errors, assisting with Self-Service functionality and health insurance
- Provide detailed research related to benefit inquiries, and appropriate response to team members and key business partners
- Process HR system updates, run daily queries from PeopleSoft, and submit life insurance claims
- Update process documentation in process and provide continuous feedback opportunities
- Provides a welcoming and responsive atmosphere, including over the phone, while maintaining high quality customer
- Maintain a confidential and compliant environment with all inbound and outbound correspondence in accordance with company and government regulations
- Assists with various office tasks and provides backup to other team members as required
- Ability to operate in a fast-paced agile team remote environment
Skills
- Two years of customer service and/or call center experience
- High proficiency in Microsoft Office (Excel, Word and PowerPoint)
- Strong oral and written communication skills
- Able to prioritize, organize, and pay close attention to detail
- Ability to effectively manage and prioritize multiple tasks
- Proficient in operating general office equipment: multi-line phone, etc
- Bachelor's degree in human resources, business, or relevant benefits work experience
- PeopleSoft and/or HRIS experience
Benefits
- Employee Discount
- Opportunities for Advancement
- Strong Company Culture
Company Overview