[Remote] Ticket Writer - Silver Legacy (Reno)

Note: The job is a remote job and is open to candidates in USA. Caesars Entertainment is a leading gaming company with a rich history in sports betting. They are seeking a Ticket Writer who will provide exceptional customer service and assist customers with their sports betting inquiries and transactions.

Responsibilities

• Provide a high level of customer service to anyone who comes into our sportsbooks
• Adhere to all rules and regulations set forth by the company and the Nevada Gaming Control Board
• Answer all customer questions to the best of your knowledge or seek to find out the answer in a timely manner
• Try to deescalate customer disputes/complaints and escalate to direct supervisor when needed
• Communicate and promote our menu of sports betting options to customers
• Ensure all necessary compliance (Title 31) paperwork/documentation is filled out according to Company policy and gaming control board standards
• Exemplify our core values, family style service, our mission and vision
• Exemplify our DEI (diversity, equity, inclusion) culture
• Perform other job-related duties as assigned

Skills

• The ability to sit/stand for extended periods at a time
• Must have basic computer knowledge (Email, MS Excel, internet, etc.)
• Must be 21 years of age or older
• Obtain a gaming license
• Must have 1+ years of cash handling experience
• High level of customer service
• Effective communication skills, both written and verbal
• Ability to do simple math
• Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nevada Gaming Control Board
• High School diploma or equivalent
• Prior work experience in a sports book is highly preferred
• Ability to motivate, lead, and mentor staff members
• Self-starter attitude who shows initiative

Company Overview