[Remote] Total Loss Specialist I

Note: The job is a remote job and is open to candidates in USA. Exeter Finance is committed to helping customers find the right financing for their next vehicle purchase. The Total Loss Specialist I will be responsible for monitoring, reviewing, and processing Total Loss and Insurance Repair accounts while ensuring compliance with regulations and service levels.

Responsibilities

• Handle and process assigned volume within Total Loss and Insurance Repair processes for appropriate handling within established SLA, policy and procedures
• Service Potential and Actual Total Loss and Insurance Repair calls within established call handling and correspondence requirements
• Complete end to end Total Loss and Insurance Repair functions with accuracy and in compliance with regulations, policy and procedure
• Assist other departments as well as Total Loss and Insurance Repair vendors as needed
• Other duties as assigned

Skills

• High school diploma or equivalent
• One (1) year of experience in servicing center environment
• Aptitude to evaluate and assess information and demonstrate sound business decision making ability
• Basic math skills required to calculate overall company cost benefit analysis including Insurance claims
• Detail oriented with a keen focus on accuracy and all aspects surrounding Loss Mitigation
• Ability to work in a production, goal, and quality based environment
• Established verbal and written communication skills
• Working knowledge of Microsoft Office Suite, including Excel and Word
• Ability to maintain confidentiality
• Adaptable to changes within a face paced environment
• Experience within auto finance industry
• Experience in Total Loss and/or Insurance Repair processes
• Knowledge of Total Loss, Insurance Repair and/or Insurance regulations, requirements and structure
• General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA)

Company Overview

Company H1B Sponsorship