Note: The job is a remote job and is open to candidates in USA. Guild Mortgage Company is a mortgage banking firm dedicated to serving homeowners and buyers since 1960. The UW Liaison I is responsible for supporting Sales and Operations by identifying products that meet borrower needs, assisting with loan structuring, providing training, and acting as a point of contact for underwriting support.
Responsibilities
- Provide customer service to Retail and Correspondent origination staff related to general product questions, resolving inquiries related to pricing, eligibility, lock policy, and loan scenarios
- Maintain a strong working knowledge of company product and processes
- Assist Loan Officers in identifying specific products that best fit individual borrower needs
- Serve as feedback conduit from field to headquarters regarding strengths and weaknesses of existing product offerings and processes; identify areas of improvement, recommend solutions, etc
- Partners with Regional VP, Regional Operations Manager, Operation Center staff and Corporate departments in educating the field on new product offerings and enhancements; help manage new product/product change roll out announcements and other internal communications related to area of expertise
- Partners with Regional VP, Regional and District Operations Manager, Operation Center staff and Corporate departments in providing initial and ongoing product training to field staff; collaborate with training department, helping identify training needs and providing applicable solutions
- Present and promote webinars related to products as needed
- Provides guidance to Loan Officers, LOAs, Loan Processors in the branches with selecting the best product and loan structuring for their customer
- Read and respond to UW Help questions received via email on moderate to high complexity inquiries
- Perform as main point of contact to assist Underwriters with incoming phone calls, status and communicate any relevant informant with branch personnel
- Prepare self-employed income calculations using LoanBeam. Be SME for LoanBeam
- Offer guidance to sales on all jumbo products. Be SME for jumbo products
- Perform other duties as assigned
Skills
- Bachelors Degree directly related to the position or equivalent, required
- Expert-level understanding of the intricacies of mortgage product guidelines and process
- Passionate about delivering excellence in customer service
- Excellent verbal and written communication abilities
- Ability to act as a team player, eliminating silos and effectively working with others
- Strong critical thinking skills with an eye for strengthening and/or improving processes
- Excellent verbal and written communication skills required
- Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required
- Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required
- Commitment to company values
- Customer Service - Proactive attention to each person
- Integrity - Do and say what's right
- Respect - Treat others with dignity
- Collaboration - Listen and work together
- Learning - Seek knowledge and strive for improvement
- Excellence – Deliver the unexpected
Company Overview
Guild Mortgage is a growing mortgage company that offers residential mortgage products as well as local in-house origination and servicing. It was founded in 1960, and is headquartered in San Diego, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.guildmortgage.com/.