Note: The job is a remote job and is open to candidates in USA. Fanatics is building a leading global digital sports platform. They are seeking a VIP Associate Account Manager to cultivate and grow relationships with valuable customers, delivering exceptional experiences and learning the fundamentals of VIP relationship management.
Responsibilities
- Own a moderate portfolio of VIP customers, serving as their primary point of contact with guidance and mentorship from a tenured Account Manager
- Deliver personalized, luxury hospitality experiences across all customer interactions, obsessing over the details
- Drive engagement with the Fanatics ONE loyalty program, developing a deep understanding of the value proposition unique to each customer’s needs and preferences
- Research and qualify customers by identifying key variables such as preferred bet types, offers, play summary, and competitor activity to inform engagement strategy
- Document customer insights and feedback in real time, following up with thoughtful gestures or next-step plans that strengthen rapport and retention
- Learn and apply objection-handling techniques to educate customers on product differentiators and reinforce Fanatics’ value proposition
- Meet and exceed service, retention, and engagement goals set forth by VIP team leadership
- Learn to evaluate customer data and engagement trends to identify opportunities to increase activity, loyalty, and satisfaction
- Collaborate across departments (Trading, Marketing, Events, and Responsible Gaming) to ensure alignment and a seamless customer experience
- Ensure responsible gaming policies and measures are upheld at all times
Skills
- 0-2 years of experience in hospitality, customer service, sales, private wealth management, relationship management, or a strong desire to break into the industry
- High EQ, charisma, integrity, and grit with the instinct to read a room and make every customer feel like a priority
- Strong communication skills, both in person and in writing, with polish, emotional intelligence, and professionalism under pressure
- Proactive learner who prepares thoroughly for every customer interaction, researches competitors, and asks powerful, open-ended questions to understand customer motivations
- Demonstrates strong work ethic, professionalism, and curiosity with eagerness to develop personal brand within the team
- Deep interest in sports, events, and culture, with the ability to translate that passion into authentic customer engagement
- Entrepreneurial mindset, thrives in fast-paced, highly-competitive environments where priorities evolve quickly and initiative is expected
- Comfortable working in a target-driven environment
- Ability to work flexible hours, including evenings and weekends, and travel up to 25% for events and activations
- Legal residence in a state where online sports betting is legalized or willingness to relocate
- Familiarity with Salesforce or a comparable CRM tool, Tableau or a comparable data visualization tool, and Slack is a plus
- Knowledge of the sportsbook or online gaming industry is a plus, but a commitment to hospitality excellence is essential
Benefits
- Full-time employment
- And more. For information about our benefits, please visit
Company Overview