Note: The job is a remote job and is open to candidates in USA. Eaton is a global, digital business services company seeking a Virtual Customer Service Representative to support customer inquiries. The role involves handling customer inquiries, providing excellent service, and resolving issues proactively while maintaining confidentiality.
Responsibilities
- Handle and carefully respond to all customer inquiries
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive
- Appropriately communicate with customers
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
Skills
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Process Excellence: Demonstrate commitment to following established procedures and be customer service driven
- Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
- Communication: Outstanding communication, listening, and analytical skills
- Organizational Skills: Strong organizational and problem-solving skills
- Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused
- Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
- Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
- Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience
- Internet Requirements: Minimum subscribed download rate equal or exceeds 15.0 Mbps, Minimum subscribed upload rate equal or exceeds 5.0 Mbps, ISP must have no packet loss and ping under 50ms, Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN, Proof of internet speed required
- Clean and quiet workspace
- Customer service and/or sales experience preferred
- College degree preferred but not required
Benefits
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Company Overview
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. It was founded in 1911, and is headquartered in Dublin, Dublin, IRL, with a workforce of 10001+ employees. Its website is https://www.eaton.com/us/en-us/products/emobility/expertise.html.