Nationwide is a Fortune 100 company focused on delivering extraordinary care to help individuals and businesses prepare for and protect their future. They are seeking a motivated New Business Support Associate to provide phone-based assistance regarding pending life insurance applications and ensure the smooth processing of new applications and policies.
Responsibilities
- Assists with the processing and customer service of new life insurance applications, including data entry, document verification, and agent calls
- Communicates with clients and agents to gather necessary information and resolve any application issues
- Maintains accurate records and update internal systems with application status and client information
- Collaborates with underwriters and other team members to ensure timely and accurate processing of applications
- Provides exceptional customer service by responding to inquiries and providing updates on application status
- Assists with administrative tasks such as filing, scanning, and organizing documents
- Participates in training sessions and team huddles to stay updated on company policies and procedures
- Participate in team meetings and Lean continuous improvement initiatives
Skills
- Strong customer service orientation with experience handling phone‑based inquiries
- Effective verbal communication and the ability to explain complex information clearly
- Ability to de‑escalate challenging situations and maintain professionalism
- Resourceful problem‑solver comfortable using multiple systems and partnering with team members
- Ability to work independently while contributing to a highly collaborative team environment
- High degree of initiative, engagement, and willingness to learn
- Assists with the processing and customer service of new life insurance applications, including data entry, document verification, and agent calls
- Communicates with clients and agents to gather necessary information and resolve any application issues
- Maintains accurate records and update internal systems with application status and client information
- Collaborates with underwriters and other team members to ensure timely and accurate processing of applications
- Provides exceptional customer service by responding to inquiries and providing updates on application status
- Assists with administrative tasks such as filing, scanning, and organizing documents
- Participates in training sessions and team huddles to stay updated on company policies and procedures
- Participate in team meetings and Lean continuous improvement initiatives
- Education: Bachelor's degree in business, finance, actuarial science, or a related field preferred
- Experience: 1-2 years' experience in processing or customer service type work preferred
- Bachelor's degree in business, finance, actuarial science, or a related field preferred
- 1-2 years' experience in processing or customer service type work preferred
Benefits
- Medical/dental/vision
- Life insurance
- Short and long term disability coverage
- Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
- Nine paid holidays
- 8 hours of Lifetime paid time off
- 8 hours of Unity Day paid time off
- 401(k) with company match
- Company-paid pension plan
- Business casual attire
- And more.
Company Overview
Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States. It was founded in 1925, and is headquartered in Columbus, Ohio, USA, with a workforce of 10001+ employees. Its website is http://nationwide.com.