Experienced Bilingual Customer Support Specialist (French & English) – Global Service Delivery & Customer Experience Expert
**Rewritten Job Description:**
Join arenaflex: Revolutionising the Future of Customer Service
At arenaflex, we're pushing the boundaries of innovation and excellence in the customer service industry. As a pioneer in our field, we're committed to delivering exceptional experiences that exceed our customers' expectations. Our dedication to qualité, durabilité, and customer satisfaction drives everything we do, and we're now looking for a talented and passionate Bilingual Customer Support Specialist to join our dynamic team.
About the Role
We're seeking a proactive and customer-focused Bilingual Customer Support Specialist to provide exceptional service to international customers via email and live chat. As a brand ambassador for arenaflex, you'll be responsible for ensuring timely and effective responses to all customer queries, complaints, and requests. This is a télétravail (remote) position, based in France, supporting a UK-based company, and we're looking for someone who thrives in a fast-paced environment and is passionate about delivering excellent service to clients.
You'll Make a Difference:
As a Bilingual Customer Support Specialist, you'll be responsible for:
- Support Client Bilingue (French & English):
- Providing quick and accurate support to clients via email and live chat, in both French and English.
- Managing escalations professionally, ensuring proper follow-ups.
- Maintaining a high standard of tone, professionalism, and clarity in all written communication with customers and internal stakeholders.
- Résolution des Problèmes:
- Collaborating with relevant teams to resolve customer complaints efficiently, following proper escalation protocols.
- Generating invoices using our online system and ensuring clear communication with customers.
- Excellence Opérationnelle:
- Ensuring pricing on our online pages is accurate and competitive, adjusting to meet market demands.
- Contributing to process improvements and sharing customer feedback with the team to optimize workflows.
- Managing workload effectively while meeting KPIs to enhance the customer experience.
- Collaboration:
- Working closely with gestionnaires de comptes (account managers) to ensure customer needs are not just met but exceeded.
- Sharing key insights with internal teams to continuously improve service clients.
Minimum Skills & Requirements:
- Fluency in French and English (written and verbal) with impeccable grammar and spelling.
- 1+ years of experience in a customer support role, particularly with email and live chat.
- Familiarity with customer support tools such as Intercom or similar platforms.
- Experience in résolution de problèmes and handling escalations.
- Experience in a fast-paced, start-up environment is an advantage.
- Strong organizational skills and ability to multitask.
- Additional European language fluency is a plus.
Work Schedule:
- 8-hour shifts within a 9-hour window.
- 5 days a week, with two rotational days off.
- Flexible schedule to cover multiple time zones.
Why Join Us?
- Remote role (Télétravail): Work from home in France while supporting global customers.
- Flexible working hours: Balance your work with life while helping customers worldwide.
- Career growth: Join a fast-growing company with ample opportunities for professional development.
What We Offer:
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Bilingual Customer Support Specialist, you'll have access to:
- Comprehensive training and onboarding program.
- Ongoing coaching and feedback to ensure your success.
- Opportunities for career growth and professional development.
- A dynamic and supportive team environment.
- A competitive salary and benefits package.
How to Apply:
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your CV in English for consideration.
We're eager to collaborate with driven, proactive individuals who possess a can-do attitude and confidence in decision-making. Join our international team at arenaflex and be part of our mission to revolutionise the future of customer service!