**Rewritten Job Title:**

Experienced Customer Service Supervisor – Operations and Team Leadership in a Dynamic Vision Care Environment **Rewritten Job Description:**

Join arenaflex, a Leading Administrator of Managed Vision Care

At arenaflex, we're driven by our mission to help our clients' members enjoy the wonders of sight through healthy eyes and vision. As a leading administrator of managed vision care, we serve millions of members nationwide. Our comprehensive Total Rewards package includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, and no-cost-to-you vision insurance for you and your qualified dependents. We're invested in your success, offering many opportunities for advancement and development throughout all stages of your career with us.

Make a Difference with arenaflex

See how you can make a difference with the support of strong leadership and a team environment. Our team is passionate about delivering exceptional customer service, and we're looking for a talented Customer Service Supervisor to join our team. As a Customer Service Supervisor, you'll have the opportunity to inspire and lead our team members by example, motivate staff to achieve business goals, and provide feedback to the Customer Service Management team.

Key Responsibilities:

• Assist with the planning and implementation of call center strategy
• Assist with hiring and onboarding new call center employees
• Ensure a friendly and motivating work environment
• Ensure adherence to company's policies and procedures, including but not limited to schedule adherence and timecard maintenance
• Keep the management team informed of recurring issues and problems
• Prepare client-ready and departmental reports
• Assist in the formulation of targets for individuals and teams
• Answering questions from staff and providing guidance and feedback
• Coach and develop Customer Service Associates
• Excellent communication and written skills
• Provide recommendations for improvement to call flow, scripting, and training
• Work in conjunction with the Quality Department to identify areas of development for CSA not meeting QA standards and those in need of coaching
• Phone interaction with members, providers, and other external and internal constituents
• Other duties as assigned

What's Necessary to Do the Job?

We're looking for a highly motivated and experienced individual with a strong background in customer service and team leadership. The ideal candidate will have:

• Bachelor's degree in business or equivalent work experience
• Minimum Three (3) years of experience working in an inbound customer care or call center environment
• Prior supervisory experience required; including call center experience in a healthcare, insurance, and/or account management work environment preferred
• Proficient in Microsoft Office
• Experience in the vision insurance industry is preferred

HIPAA & Security Requirements:

All arenaflex Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company's Privacy & Security Training Program.

Equal Employment Opportunity and Affirmative Action Employer:

arenaflex is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at arenaflex without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

Compensation and Benefits:

The wage range for applicants for this position is [$50,000 to $55,000]. All incentives and benefits are subject to the applicable plan terms.

Apply to Join arenaflex:

Ready to make a difference with arenaflex? Apply now to join our team of dedicated professionals who are passionate about delivering exceptional customer service. We look forward to reviewing your application!