The Guitar Center Company is a leading retailer in the music industry, seeking a Sales Audit Coordinator to support store personnel in resolving sales transaction issues. This role involves assisting with banking discrepancies, conducting research, and preparing journal entries related to retail operations.
Responsibilities
- Answer phone calls from the group line and assist store personnel with identifying issues as well as conducting research and supply solutions to the related issue
- Assist in gift card discrepancies and balance inquiries
- Research and respond to all emails from store personnel
- Research and respond to chargebacks and sales ticket retrievals
- Various retail location reconciliations including bank accounts, incoming wire transfers, cash tills, and cash over/short
- Store check and deposit review
- Prepare journal entries related to retail store's cash over/short, bad debt, and checkbook
- Additional duties as assigned
Skills
- High School Diploma or GED required
- 1 year of relevant work experience
- Novice understanding of online retail transactions
- Intermediate proficiency in Microsoft Excel & Word
- Intermediate data entry and keyboard skills, including accurate ten key by touch
- Ability to perform tasks as directed and be able to think and work independently
- Effective communication skills both written and verbal and be able to work well with other in a team environment
- Passion for providing excellent service
- Positive and proactive approach to tasks and working on a team
- Extraordinary time management and organizational skills
- Ability to demonstrate company standards
- Capacity to give regular and clear feedback to team
- Ability to provide and receive constructive criticism
- Capacity to multitask in order to meet simultaneous demands
Benefits
- Enticing employee discount on all Guitar Center products and gear
- Free sound proof practice studios located on campus, stocked with guitars, basses, keyboards, drum kits, mics, etc... available for all GC employees! (Some even have recording capabilities!)
- Guitar Center Jam sessions -- Guitar Center employees form bands who then showcase their songs and skills -- this is entirely voluntary!
- Excellent medical, dental, vision, and life insurance benefits
- Subsidized gym memberships
- A matching 401k program
Company Overview
We exist so music can persist. Our family of brands has put more instruments into the hands of more people than anyone on the planet. It was founded in 1964, and is headquartered in Westlake Village, CA, US, with a workforce of 10001+ employees. Its website is http://www.guitarcenter.com.