Scheduling Specialist & Patient Advocate
Primary W****ork Location: Jackson, OH (In-Office / Onsite)
• This role requires a consistent ability and willingness to work in our HCN Administrative Office (731 E. Main Street, Jackson, OH 45621).
• Rotating On-call shifts occur remotely.
Pay: $14.00 – $15.50 / hour + Benefits + OT Pay The Mission: Empowering independence through heart-led care and coordination.
Home Care Network, Inc. (HCN) is a nurse-owned and locally led home health agency dedicated to delivering personalized support and empowering the independence of individuals in need of care across Ohio and Indiana. This means our patients' well-being -not a bottom line- comes first. Established in 1993, we specialize in serving the Medicaid-eligible population, and collaborates with commercial insurance, veterans and specialty insurance, and Medicare.
Known for its commitment to excellence, Home Care Network, Inc. is a trusted provider of compassionate and tailored home care solutions with an excellent employer reputation.
Our skilled team of clinicians, aides, and care professionals provides life-changing care in the home, but they can't do it alone. Our office team is the backbone of this agency. As a Scheduling Specialist, you aren't just "filling shifts." You are the bridge between a patient receiving critical care and a caregiver finding their perfect schedule. You are the navigator that ensures no patient is left behind and every employee feels supported. If you want to work where you actually matter, you've found your home.
Why You'll Love Being Part of the Team
• A Culture of Care: Work in an environment where caregivers thrive alongside teams of friendly, dedicated professionals making sure the business runs brilliantly.
• This role works alongside other Schedulers, our Customer Service, Scheduling, and Quality Assurance teams, and with members across all business units to support clerical, scheduling, HR, and communication activities that are essential to our clients, employees, provider partners, and the agency's overall business operations.
• Balance & Flexibility: Monday – Friday, 8am – 5pm schedule (+/- 1-hour flexible start/end time), with a real 1-hour lunch break.
• Requires occasional/rotating paid "On-call duties" performed remotely outside of standard business hours, consisting of company Hotline Phone/Message monitorization.
• Growth Mindset: We prefer to promote from within and offer professional development assistance.
• HCN "Perks" Package:
• Flexible schedules include occasional "work from home" days (w/ advance approval from management)
• Paid Time Off (PTO)
• Qualifying Health, Dental & Vision Coverage Plans (Individual + Dependent(s)/Family) [eligible after 90 days]
• Life, AD&D, and Short-Term Disability Insurance
• "Member Perks" corporate discounts on personal expenses
• Paid Orientation and recurring on-the-job training
• Professional development assistance + "promoted from within" preference
• Qualifying Health, Dental & Vision Coverage Plans (Individual + Dependent(s)/Family) [eligible after 90 days]
• Generous, unlimited Employee Referral bonuses (Bring your friends!)
Your Impact: The Day-to-Day
With speed, accuracy, and a healthy dose of empathy, you will manage the "puzzle" of home health care. You'll be responsible for:
• Strategic Coordination: Aligning patient needs with the right caregivers to ensure seamless, safe coverage.
• The "Face" of the Agency: Serving as the professional point of contact for patients, families, and physicians.
• Operational Excellence: Handling patient onboarding, verifying payroll accuracy against services delivered, and maintaining compliance documentation.
• Problem Solving: Responding to real-time changes (like call-offs) with agility to ensure patient care is never interrupted.
• Collaborative Growth: Working with Intake and Recruiting teams to identify where we need more hands on deck.
Who You Are (Qualifications)
We are looking for a professional who is accountable, personable, tech-savvy, a team player, and committed to being successful in this role.
Minimum Requirements to Apply:
• High School Diploma (or equivalent)
• Scheduling/Customer Support Skills: 2+ years of experience in scheduling or high-volume customer service role