We want to change the world of B2B Trade through the advancement of technology. We are looking for someone who fits the startups culture - we are a young, happy, and motivated masterminds team. We are working together from all around the globe: USA, UAE, France, Germany, Russia, Australia, Palestine, Pakistan, India , Philippines, Africa, KSA and Jordan forming an international mastermind alliance and bringing different cultures and prospects to the table. We do not operate with traditional management styles, thus we are looking for well organized, self-managed candidates that thrive independently just as well as with a team.
The seven Key Values we look for in a candidate:
- Dependability, if you say you will do it, you deliver on time
- Loyalty, you believe in Aladdin and you stay with us through both the good and tough times
- Ability to work under pressure, sometimes we have timely deadlines and we work long hours
- Innovative, Smart thinking outside the box
- Positive mentality, we are looking for happy mind & positive approach to life
- Ability to go the extra mile, be a self starter, not only doing the job but do it better than anyone
- Faith in Aladdin Vision and Mission, there’s nothing like a mastermind of people working towards a unified goal
AladdinB2B is looking for a Senior Quality Assurance:
We are looking for someone who fits the startups culture - we are a young, happy, and motivated mastermind team working together remotely from all around the world. The Senior Quality Assurance shall form a mastermind alliance with the Project Manager.
Responsibilities:
- Calls Listening: Regularly review and assess calls between our team and clients to ensure the quality of interactions and the adherence to established standards. Using our existing Metrics and KPI
- Quality Assurance Strategy: Develop, implement, and oversee the quality assurance strategy for Aladdin B2B, aligning it with the company's overall goals and objectives. Overviewing three branches of the operation’s department such as Trade show-Enterprise & Government.
- Checking Shareable Lists: Collaborate with the Head of Lead Generation Department to check and verify shareable lists for accuracy and relevance to client requirements.
- Checking Deliverables: Review project deliverables to ensure they meet the quality standards and specifications outlined in client agreements using our Calculator.
- Monitoring Agreements: Maintain a close watch on the signed agreement targets between clients and Aladdin B2B, ensuring they are met or exceeded.
- Checking Lead Quality: Thoroughly evaluate the quality of leads generated by our team, ensuring they meet or exceed client expectations. Also evaluating the quality of leads generated by each agent.
- Quality Metrics and Reporting: Define key performance indicators (KPIs) and establish a system for tracking and reporting on quality assurance metrics. Provide regular reports to senior management.
- Team Leadership: Lead and mentor the quality assurance team, ensuring they are equipped with the necessary skills and knowledge to meet quality objectives.
- Client Engagement: Collaborate with our B2B clients to understand their quality expectations and ensure that our services consistently meet or exceed those expectations. Correspond with clients through email
- Documentation and Training: Maintain quality documentation, conduct training sessions, and ensure that all staff members are aware of and adhere to quality procedures.
- Continuous Improvement Initiatives: Identify opportunities for continuous improvement and implement changes to enhance overall quality and client satisfaction by getting certified from the Aladdin Academy.
Job Specification:
- Bachelor's Degree: Business Administration, Computer majors have an advantage
- Post-Graduate Degree
- Using AI
- Gulf Experience is a plus
- Aladdin Academy Certified is required within the first month
Key Skills and characteristics:
- Time management and organization skills
- Proven experience in B2B quality assurance management, preferably in a related industry.
- Telephone communication + lead qualification & generation skills
- Computer & software skills, Google Apps skills including Google calendar, Google docs, Google email, Google drive, Google forms and Google tasks.
- Follow up and project skills
- Negotiation Skills
- Achieving tracking on daily target call made by the operation’s team
- Integrating within the team
- Attention to detail and a commitment to delivering excellence
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