We are seeking a highly experienced Senior Customer Success Manager to build strong, long-term relationships with Bettercomp’s most significant enterprise customers, focusing on driving business value from onboarding through renewal.
Requirements
- Minimum of 10 years of experience in a Customer Success Manager role for a SaaS company in the Compensation industry, or 10 years of direct experience in a compensation consultant or practitioner role for large enterprise companies
- Proven track record of owning customer relationships throughout the lifecycle
- Tech-savvy to be able to align Bettercomp product functionality with complex customer requirements
- Ability to advise and share best practice approaches with enterprise compensation teams
- Excellent communication skills (verbal and written), with the ability to navigate tough interactions
- Exceptional ability to nurture positive business relationships
- Understand complex customer compensation concerns and needs regarding the use of Bettercomp, and the ability to collaborate on troubleshooting issues as needed
- Excellent problem-solving skills for tackling the most complex situations
- Integrity and ability to show the highest level of confidentiality when working with sensitive data
- Proven success in a collaborative, team-oriented environment
- High level of integrity and commitment to scale an early-stage business
- Ability to work remotely and stay focused
- Experience with Excel, Google Suite, and Salesforce is a plus
Benefits
- Competitive compensation package
- Flexible PTO
- Generous company holidays
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
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