Overview & Responsibilities
PURPOSE OF THE JOB:
Under the direction of the Field Service Manager the Senior Field Service Project Manager provides after sales service.
Coordinates the administrative, contractual, technical and commercial aspects of field service projects, from inquiry to final billing and collection.
Produces service income for Elliott Company.
Responsible for multidisciplinary projects that normally involves multiple Elliott products and departments as well as non-Elliott products. On major projects may directly supervise and provide project management at a customer's site for the installation, commissioning, overhaul, rerate/mods, and troubleshooting of Elliott and other OEM equipment in line with the requirements of a Field Service Project Manager. As such incumbent should possess related engineering knowledge to be able to direct projects from inception (quote stage) to commissioning as well as ensuring project execution within budget.
Activities require a wide range of independent action and decision making.
Travel requirements expected to be 50%
BACKGROUND & EXPERIENCE:
Requires a Bachelor’s Degree in Mechanical Engineering or a similar field with ten to fifteen years of field service project management experience; or equivalent combination of education and experience on steam turbines, process compressors, steam turbine generators and auxiliary equipment, including knowledge of industry standards. Must possess thermodynamic aptitude, mechanical aptitude for rotating machinery as well as some system controls knowledge. Able to read and understand technical drawings, blueprints, layouts and schedules as well as to write up technical reports and work method statement. Familiar with not only all Elliott product lines but those of other manufacturers
Capable of handling contractual, commercial and administrative aspects of field jobs related to turbo machinery industry in an international environment.
Supervisory skills needed to direct and coordinate teams of 50 or more lead engineers/representatives and labor assigned to projects
Organized, self-motivated and flexible with the ability to cope with a wide variety of tasks, environment, cultural diversity, health and safety systems and forms of contract.
Good communication skills, both verbal and written. Profound knowledge of the English language. Able to interact and nurture strong working relations with internal and external contacts as well as manage conflict resolution.
Computer skills - MS Software including MS Projects, Lotus Notes.
Presentation skills.
Selling skills with field-oriented background.
NATURE OF THE JOB:
Principal activities are assigned on an individual project basis and involve activities from RFQ to Invoice including:
Supporting service sales operations when selling major field projects
Collecting data and understanding scope of work for the preparation of a quote
Assist Sales team for Tc & Cs.
Conduct a site survey as required for technical and commercial proposal
Providing technical proposal of projects for Sales team
Planning of jobs, including scheduling of personnel, tools, subcontractors and goods
Pricing of jobs
Defining subcontracted services or goods, obtain pricing and initiate the purchase
Briefing of all personnel (project managers, service engineers, technical representatives, subcontractors) prior to site work commencement to ensure technical and commercial understanding of the project
Taking an active role in coordinating commercial, contractual and administrative issues during the project, including in process cost tracking and invoicing as applicable
De-briefing after job completion, initiating action items and final invoicing
Handles & Coordinates Commercial and Technical Issues of a Project (including warranty handling and log)
Additional activities include:
Assisting in the evaluation of project requirements which then leads to cost evaluation.
Identifying and promoting new project opportunities.
Improving project management tools.
Conduct customer training and training of new Field Project Managers.
CONTACT WITH OTHERS:
Internal contacts: All levels of management and assigned employees in the following departments: Field Service Operations, Repair Shop Operations, Service Parts Operations, Technical Service, Rerates and Modifications, Aftermarket Sales, Finance/Accounting, Legal/Contract Administration, HSE.
External contacts: Customers, Vendors, Sub-contractors, Sales Representatives/Agents.
Internal and external ISO & HSE auditors.
SUPERVISION:
Individual contributor but takes the role of a group leader with the responsibility to direct and control assigned labor force as well as to provide technical direction to ensure safety, quality and schedule is obtained.
Has the authority to hire, fire and determine wage rates for temporary craft personnel engaged for the duration of a project.
SPECIFIC JOB RESPONSIBILITIES/COMPETENCIES:
Handle all the commercial, contractual and administration aspects of various types of both Elliott and non-Elliott projects, such as but not limited to:
Performs work in line with company guidelines as described in the quality and HSE management systems
Review project inquiries and take necessary coordination with Sales, Field Service and other departments concerned
Conduct a site survey as required for technical and commercial proposal
Prepares and issues technical proposals including work scope, project plan and manpower plan for Field Service projects
Prepare and collect cost data of projects’ man-hours, material and equipment necessary for project implementation so that Sales team can make a commercial proposal
Technically support Sales and Sales representatives in presenting proposal to Customers
Take an active role in conducting necessary meeting including site surveys with customers while projects are being implemented
Prepare necessary risk assessments and rigging studies for the projects
Conducts internal order coordination meetings with all stakeholders
Mobilizes labor and material resources for Field Service projects, including supervising, coordination and scheduling of subcontractors for both major and minor Projects
Initiates project order entry and issue corresponding purchase orders both internal and external
Track extras (working time, material, etc)
Performs internal project management
Takes an active role in ensuring all work is performed in a safe manner to prevent injury to personnel and equipment including preparation and conducting of toolbox talks
Performs planning, technical detailing and work method statement for all projects in order to establish the work requirements to be performed
Brief team upon commencement of projects on commercial and technical detail
Manage projects within planned man-hours and financial budgets
Initiates order amendment request
Makes courtesy calls to check inventories, promote parts sales, inspect new shipments and sell service in conjunction with service sales engineer
Keeps Field Service Manager promptly and thoroughly informed on all work performed, quality, performance and equipment problems and customers reaction to equipment
Responsible for contributing new ideas to improve product design and appearance, enhance company service and eliminate troubles
Provides assistance on rotating equipment training programs
Provides support to all department activities as directed by Field Service Operations management
Plans and conducts investigation of complex rotating equipment troubles and takes corrective action
Resolve Company’s liability in failure claims or checks validity of customer’s claims
Initiates action to prevent the occurrence of any nonconformity relating to the product, process, and the quality system
Perform advance planning to avoid delays and reduce profits. Define problems expeditiously and make critical decisions, involving upper management, as necessary
Performs work in line with ISO 9001 Quality System
Establishes quality and documentation requirements for projects
Debriefs team upon completion of assignment, establishes internal lessons learned and initiates any action or continuous improvement items, including implementing and communication of improvements learned
Direct the execution of invoicing on progress payment orders by monitoring order progress against contractual milestones
Assist in the collection of monies owed when necessary
Attend project close out or lessons learned meeting with customer
Performing self-assessment of all assignments to establish improvements relating to the product, process or quality system
Keeps Aftermarket Sales personnel promptly and thoroughly informed on all immediate and future sales potential
Promotes customer good will through effective communication and cooperation with customer's personnel
Warranty handling and maintaining log
Makes required service reports promptly and completely noting particular instances with dates and names of persons connected with these events
Equal Employment Opportunity
Ebara Elliott Energy is an equal employment opportunity/affirmative action employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by the federal, state or local laws of the United States. Applicants and employees are protected under U.S. federal law from discrimination. To learn more, click here.
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