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Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
The Senior IT Project Manager leads multiple complex, enterprise‑scale IT initiatives and has end‑to‑end accountability for intake governance across the IT portfolio. This role operates as a senior individual contributor, partnering closely with IT leadership, business executives, and external vendors to ensure initiatives are well‑prioritized, properly scoped, and delivered predictably against business objectives.
As a key contributor to the evolution of the Project Management Office (PMO), the Senior IT Project Manager drives the adoption of standards, strengthens governance, and improves delivery maturity across Corporate IT. The role serves as a trusted advisor and primary liaison between Corporate IT, business units, and leadership, proactively identifying risks, dependencies, and tradeoffs to enable informed decision‑making.
Primary Responsibilities:
Strategic Delivery & Leadership
Lead the delivery of multiple concurrent, high‑complexity IT projects and programs, managing schedules, scope, interdependencies, risks, issues, and change control across enterprise workstreams.
Operate with a high degree of autonomy and judgment, proactively identifying delivery risks, resourcing constraints, and sequencing tradeoffs, and recommending mitigation strategies to senior stakeholders.
Apply appropriate delivery methodologies (Agile, Hybrid, Waterfall) based on project context, ensuring consistency with PMO standards while tailoring execution to business needs.
IT Project Intake & Portfolio Enablement
Own the IT project intake process end‑to‑end: standardize submission criteria, conduct intake triage, assess feasibility and delivery readiness, and facilitate prioritization with IT and business leaders.
Partner with stakeholders to clarify outcomes, success metrics, scope, and delivery approach prior to execution, ensuring projects enter delivery with clear alignment and approved funding.
Enable seamless transition from intake to execution, ensuring clarity of ownership, timelines, dependencies, and governance expectations.
Stakeholder & Executive Engagement
Facilitate executive-ready intake forums, providing clear visibility into pipeline, capacity, and prioritization trade-offs, and escalating conflicts or resourcing risks with well-developed recommendations to support timely decision-making.
Own stakeholder engagement within delivered projects, providing regular reporting across milestones, KPIs, financials, risks, and dependencies with clear articulation of status, impacts, and recommended actions.
PMO Maturity & Continuous Improvement
Actively contribute to the maturation of the PMO by developing and improving standards, templates, playbooks, governance checkpoints, and intake SOPs.
Champion best practices in delivery discipline, forecasting accuracy, financial tracking, and risk management across the IT portfolio.
Capture lessons learned and delivery insights, incorporating them into improved processes and reusable assets that elevate overall PMO effectiveness.
Vendor, Compliance & Quality Oversight
Manage third‑party vendors and implementation partners, including oversight of delivery plans, milestones, and SOW commitments.
Ensure projects adhere to security, compliance, and regulatory requirements in partnership with IT security and risk teams.
Implement quality assurance practices to validate that deliverables meet defined requirements and business expectations.
Skills & Competencies:
Excellent analytical, problem‑solving, and decision‑making capabilities with a bias for action.
Superior communication and stakeholder management skills; comfortable presenting to senior leadership.
Deep knowledge of project management methodologies, tools, and best practices; adept at tailoring approach to project context.
Ability to thrive in a fast‑paced, dynamic environment with evolving priorities.
Strong understanding of IT infrastructure, software development, and system integration; familiarity with cloud platforms (AWS, Azure), cybersecurity, and data management.
Proficiency with project/portfolio tools (e.g., Jira, Confluence, or similar).
Experience coordinating third‑party vendors/partners across SOWs and governance requirements.
Minimum Qualifications:
Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
7+ years of hands‑on IT project or program management with a track record of delivering large, complex initiatives from inception to closure.
Demonstrated experience with budget and resource management across multi‑team programs.
Preferred Qualifications:
PMP or equivalent certification preferred; ITIL or other relevant IT certifications a plus.
Payments industry exposure is a plus.
Experience owning and operating a centralized project intake process
Salary Range: $70,782-$127,435
Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.