As a Senior Manager – Digital Experience, Search & Discovery, you will ensure a best-in-class experience when customers interact with our business through digital channels. You will bring together technical, data, and analytical expertise to develop and enhance digital capabilities and sales channels. In this role, you will help shape the strategy for search and discovery across web channels, partnering with business, optimization, and engineering teams to improve findability, conversion, and overall customer experience. You will define new customer experiences while optimizing, testing, and validating existing journeys to ensure customers receive the best possible experience every time.
Responsibilities:
- Works collaboratively with a wide range of stakeholders while managing direct reports and vendor relationships
- Applies an up-to-date understanding of digital marketing and customer-centric design principles in UI/UX
- Delivers measurable improvements in customer experiences across digital sales journeys using tools such as Google Analytics, SEM Rush, and Laravel web applications
- Analyzes qualitative and quantitative data to identify insights that inform the short- and medium-term vision for digital products
- Actively monitors customer feedback and NPS to identify opportunities to enhance digital journeys and better meet customer expectations
- Supports the management and delivery of change across digital properties from concept through post-launch validation and monitoring
- Manages cross-border teams consisting of managers and eCommerce professionals responsible for digital solutions supporting the Safety and Restoration business
- Contributes to the development and optimization of search and discovery capabilities to improve findability, relevance, and conversion across digital channels
- Partners with cross-functional teams to support experimentation and testing initiatives that enhance search performance and digital customer journeys
- Oversees bi-lingual SEO/SEM strategy to support search performance across digital channels
- Builds and matures Merchant and Data Analyst teams and practice to meet the demands of our customers and business partners.
Qualifications:
- Bachelors Degree in Business Administration, Computer Science, related disciplines is required.
- Masters Degree in Business Administration, Computer Science, related disciplines is preferred.
- Fluent understanding of B2B eCommerce, including technology systems, data, pricing, and operations. 7+ years
- Advanced knowledge of the digital environment and evolving tools and platforms used to improve online presence. 7+ years
- Creating and maintaining web pricing. 5+ years
- Providing marketing solutions through website(s), driving traffic (PPC, SEO, on line advertising,) email marketing, as well as social and mobile programs. 5+ years
- Fluent understanding of eCommerce, including technology systems, data, pricing, and operations. 10+ years
- Advanced knowledge of the digital environment and evolving tools and platforms used to improve online presence. 10+ years
- Ability to travel 0-25% of the time
About Company
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive
benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco
here and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.
Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
This posting is for a current, active vacancy intended for immediate hire.
Company
This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.
For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.
In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available
here.