We are looking for a Senior Recovery Strategist to serve as the definitive escalation point for high-value and highly skeptical claimants. This is not a standard outreach role; you are the bridge between initial contact and successful recovery.
When a claim stalls, a claimant becomes unresponsive, or skepticism blocks progress, you step in to re-establish trust, dismantle objections, and lead the case to a successful resolution. This role requires a unique blend of investigative curiosity, executive presence, and the art of high-stakes negotiation.
Core Responsibilities
- Hot leads and stalled cases: Take ownership of stalled or complex leads across various campaigns (Client Care, Email, and Complex Claims). You will develop and execute strategic plans to "thaw" cold leads and re-engage claimants who have disengaged from the process.
- New Leads: Make contact to explain the process and next steps to convert to a signed agreement.
- Strategic Verification: Conduct deep-dive research to confirm claimant identity, heirship, and asset linkage. You will collaborate with genealogists and internal teams to ensure every claim is accurate and legally defensible.
- Consultative Closing: Convert hesitant prospects into signed agreements by clearly explaining contingency structures and documentation requirements. You aren’t just "closing"; you are building a bridge of credibility.
- CRM Integrity: Maintain meticulous records of outreach and research to ensure a seamless handoff between the sales, research, and claims processing departments.
To all Lauth Investigations newly recruited sales teams: Lauth leadership and the coaching team are fully committed to your growth through a comprehensive 90-day ramp for success. This intensive period will include personalized coaching, dedicated mentoring, and rigorous group training sessions designed to sharpen your skills. While we are providing the tools and support necessary for excellence, we maintain high expectations for your professional development. We fully anticipate and expect consistent performance and execution as you navigate this ramp and solidify your path toward long-term success within the firm.
Requirements
- 5+ Years of Experience: Proven track record in high-ticket sales closing, professional negotiations, investigative research, or a related field (e.g., private investigation, legal recovery, or executive recruitment).
- Mastery of Objection Handling: You can navigate skepticism and compliance concerns with professional poise and clarity.
- Technical Proficiency: Comfortable navigating CRM systems, public record databases, and investigative research tools.
- Executive Presence: Exceptional communication skills with the ability to project authority and empathy simultaneously.
- Unwavering Ethics: A commitment to transparency and high ethical standards in a contingency-based environment.
- The Ideal Profile
- Calm Under Pressure: You thrive when conversations get difficult or complex.
- Persistent, Not Aggressive: You understand the "long game" and know how to follow up without being overbearing.
- Analytical & Persuasive: You use data and verified research to back up your claims and build a logical case for the claimant.
- Solutions-Oriented: You don’t just report problems; you find the path to "Yes."
Benefits
Salary plus commission.
• Medical, Dental, Vision, FSA, HSA (60 day waiting period applies)
• Life Insurance, Short Term/Long Term Disability (60 day waiting period applies)
• Employee Assistance Program (EAP)
• 10 days Paid Time Off (PTO - 90 day waiting period applies)
• 12 hours Volunteer Time Off (VTO)
• 401 K