We are seeking a SeniorTechnical Solutions Engineer to serve as the technical expert in customer engagements with a laser focus on driving platform adoption and delivering measurable customer outcomes. This role is anchored in utilizing RegScale’s technology to address complex security, risk, and compliance challenges. This individual combines technical prowess and exceptional customer service to deliver unparalleled value that drives customer success. If you’re excited to be part of a fast-paced startup, have a passion for solving customer problems and love to deliver solutions that customers can count on, then we would love to meet you.
Key Responsibilites
- Provide comprehensive post-sales onboarding assistance, ensuring customers reach full production readiness and achieve long-term adoption. This includes assisting customers and partners with deploying RegScale across various environments, including Docker and Kubernetes.
- Participate in solution workshops with customers to identify key requirements and objectives and help shape prescriptive technical strategies to address their needs.
- Develop Python scripts to load customer data and integrate RegScale with external commercial tools and platforms.
- Create, maintain, and document product integration scripts to support ongoing platform extensibility and customer use cases.
- Develop technical solutions and demonstrate the RegScale platform in both customer engagement and sales support scenarios.
- Deliver customer training to support successful platform adoption and ongoing user enablement.
- Capture and communicate customer technical requirements to the Product team to inform future enhancements, while actively supporting product development by piloting and testing new features.
- Enable the Customer Success team by creating technical training for customers that include product demonstrations, example code, and hands-on exercises.
- Collaborate with the Customer Success team to support existing customers by increasing platform utilization and identifying expansion opportunities.
- Provide responsive technical support to customers, helping troubleshoot issues and guide resolution.
Required Skills
- Proficiency in scripting languages such as Python or Bash, with experience in at least one additional programming language (e.g., C#, Golang, Rust, Angular, SQL, Typescript, Java, JavaScript, etc.).
- Proficiency in AWS, GCP, or Azure is a big plus.
- Experience with data manipulation of both structured and unstructured data, including data exchange, transformation, and developing REST APIs and custom scripts.
- Proficient in requirements gathering
- Hands-on experience accessing and integrating with commercial software platforms via documented APIs or building Point-to-Point Integrations.
- Familiarity with Python-based frameworks, with bonus points for experience using Python, Go, and Rust in real-world integration or automation scenarios.
- Strong problem-solving skills with the ability to think creatively and troubleshoot complex technical challenges across customer environments.
Education/Training, Qualifications, And Certification
- Bachelor's degree in computer science, engineering, or related technical field and 10+ years of relevant experience, or a master's degree and 7+ years of experience.
- Demonstrated success operating as part of a high-performing, cross-functional team in technical services or solutions engineering capacity.
- Proven experience in an enterprise software or B2B SaaS company, ideally in cybersecurity or GRC space.
- Strong troubleshooting and diagnostic skills, with the ability to resolve complex customer issues and communicate solutions effectively.
- Passion for solving customer problems and driving long-term value through adoption, enablement, and relationship-building.
- U.S. Citizenship required. Position is subject to background checks and unannounced drug testing.
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