Job Description
About the Role:
Reporting to Head of Cloud Enablement, the Site Reliability Engineer will play a critical role in driving innovation and growth for the Banking Solutions, Payments and Capital Markets business. In this role, the candidate will have the opportunity to make a lasting impact on the company's transformation journey, drive customer-centric innovation and automation, and position the organization as a leader in the competitive banking, payments and investment landscape. SREs act as force multipliers—providing reliability engineering practices, automation, guardrails, and shared operational capabilities.
Rather than acting as a traditional operations or ticket-driven support function, the SRE focuses on engineering out toil, improving system resilience, and ensuring that production risks are surfaced, understood, and actively managed throughout the service lifecycle. Specifically, the Site Reliability Engineer will be responsible for the following:
What you will be doing:
- Partner with Engineering teams to define, measure, and continuously improve reliability using SLOs, SLIs, error budgets, and availability targets.
- Ensure systems are production-ready by design, not by reactive operational fixes.
- Hold engineering teams accountable for operational ownership of the services they build, while supporting them with scalable reliability patterns and tooling.
- Participate in and, when needed, lead incident response for production services, focusing on rapid mitigation, clear communication, and safe recovery.
- Facilitate blameless post-incident reviews, ensuring root causes are identified as systemic issues, not individual failures.
- Drive corrective actions that reduce the likelihood and impact of future incidents, prioritizing engineering improvements over manual remediation.
- Design and evolve monitoring, alerting, and observability standards across infrastructure, applications, and user experience, ensuring that alerts are actionable, meaningful, and tied to customer impact, minimizing alert fatigue.
- Enable teams to self‑serve operational insights through dashboards, logs, and traces rather than relying on centralized troubleshooting.
- Identify operational toil and partner with teams to automate repetitive, manual, or error‑prone workflows.
- Establish reliability patterns that allow teams to operate services safely with minimal SRE intervention.
- Support safe software delivery by improving CI/CD pipelines, deployment strategies, and rollback mechanisms.
- Promote practices such as progressive delivery, automated testing, and production validation.
- Ensure release processes balance delivery velocity with operational risk.
- Partner with engineering teams on capacity planning, performance tuning, and scalability.
- Design and validate disaster recovery, backup, and failover strategies aligned to defined RPO/RTO requirements.
- Work closely with Security, Risk, and Compliance teams to ensure reliability controls align with regulatory and security requirements.
- Embed security and compliance considerations into system design and operational processes rather than treating them as after‑the‑fact checks.
- Create and maintain runbooks, operational playbooks, and reliability standards that enable teams to operate their own services confidently.
- Coach and enable engineering teams on reliability best practices, fostering a culture of shared ownership and operational maturity.
- Participate in on-call rotations as part of a shared ownership model, not as a default escalation path.
- Drive continual improvement of systems and alerts so that on-call load decreases over time, not increases.
What you bring:
Core Engineering & Cloud Skills
- Strong understanding of modern application architectures (web, API, event‑driven systems).
- Hands‑on experience with cloud platforms (AWS, Azure, or Google Cloud) and infrastructure as code (e.g., Terraform).
- Proficiency with CI/CD pipelines and deployment automation.
- Experience with monitoring and observability platforms (e.g., Dynatrace, Prometheus, Grafana, New Relic).
- Familiarity with APM (Application Performance Monitoring) tools to analyze app performance, identify bottlenecks, and optimize resource utilization
- Experience with centralized logging and tracing platforms (e.g., Splunk, ELK).
- Strong understanding of incident management, RCA, and post‑incident improvement processes.
- Proficiency in scripting and automation (e.g., Python, Bash).
- Ability to design automation that is safe, testable, and maintainable.
- Deep troubleshooting skills across applications, infrastructure, networking, and performance.
- Ability to reason about systems under failure conditions and design for graceful degradation.
- Commitment to continuous learning, staying updated with industry trends, new technologies, and best practices in app reliability, performance, and operations.
Legacy & Hybrid Environment Experience (Valued)
- Experience supporting or modernizing legacy systems (e.g., mainframe, COBOL, C-based systems). Understanding mainframe systems software, Customer Information Control Systems (CICS), Time Sharing Options (TSO), SNA, VTAM, and other specialized platforms is essential.
- Understanding of hybrid environments spanning legacy platforms and cloud-native services.
- System Administration Expertise: Skills in Unix system administration and general computer system administration are valuable, especially in troubleshooting.
- Database Management: Experience with older database management systems like older versions of SQL, is crucial for data handling within legacy systems.
- System Architecture and Design Principles: Understanding the underlying architecture and design decisions of legacy systems is vital for troubleshooting and making modifications.
- Networking Knowledge: Familiarity with networking protocols, VPNs, firewalls, and load balancers is necessary for troubleshooting connectivity within legacy environments.
- Security Best Practices for Legacy Systems: Awareness of the security vulnerabilities in older technologies and the ability to implement mitigation strategies are essential for protecting data and systems.
Personal Characteristics & Mindset
- Strong sense of ownership and accountability for production systems.
- Comfortable operating in ambiguity and evolving environments.
- Action‑oriented problem solver with a bias toward engineering solutions over process workarounds.
- Excellent communicator able to influence across engineering, product, operations, security, and leadership.
- Deep respect for blameless culture, paired with a strong belief in accountability for outcomes.
- Commitment to continuous improvement—for systems, teams, and personal growth.
- Embodies company values:
- Win as one team
- Lead with integrity
- Be the change
How Success is Measured:
- Reduced incident frequency and severity over time
- Clear, adopted SLOs and error budgets across services
- Decreasing on-call noise and toil
- Faster, safer recovery when incidents occur
- Engineering teams confidently owning and operating their services in production
What We Offer You:
• A voice in the future of fintech.
• Continuous learning and development.
• Collaborative work environment.
• Opportunities to give back.
• Competitive salary and benefits.
FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $0.00 - $999,999,999.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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