First National Bank of Omaha is committed to supporting its employees and customers. As a Fraud Specialist, you will help customers protect themselves against fraud, handle inbound fraud phone calls, and create fraud case files while maintaining high standards of customer service and compliance.
Responsibilities
- Create fraud case files to continuously meet or exceed department standards of quality and productivity
- Work independently with customers over the phone to answer and/or ask questions regarding their disputed transactions on both Debit and Credit Card accounts
- Follow Association and Federal regulations when entering a case and adhere to department standards for accuracy and productivity
- Meet customer’s needs by recognizing different communication styles and adjusting your communication accordingly
- Demonstrate professional behavior and promote positive working relationships
- Provide information in concise and logical ways
- Fully engaged in team communication and, on occasion, be willing to provide guidance to team as appropriate
- Adhere to FNBO’s attendance guidelines by having regular and predictable attendance
- Understand and comply with the Bank's BSA/AML Program, which includes, but is not limited to the following:
- Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties
- Complete compliance training and adhere to internal procedures and controls, as required
- Report any known violations of compliance policy, laws, or regulation and any suspicious customer and/or account activity
Skills
- High School diploma and/or equivalent experience
- Previous customer service experience
- Working knowledge of Microsoft Office suite of products
- Previous experience in a remote working environment
- Previous contact/call center experience
- Previous banking experience
Benefits
- Competitive pay and benefits
- Remote work opportunities
- A supportive environment with ongoing support and training
- Tuition Assistance after 1 year of service
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Time Off Programs
- Health Savings Account (HSA)/Dependent Care
- Employee Banking
- Growth Opportunities
- Tuition Assistance
- Short-Term/Long-Term Disability Insurance
Company Overview
First National Bank Ghana received a universal banking license from the Bank of Ghana during the second half of 2015 with Richard Hudson as Chief Executive Officer. It was founded in 2017, and is headquartered in Ridge, Volta, GHA, with a workforce of 501-1000 employees. Its website is https://www.firstnationalbank.com.gh.