Location: Remote within U.S.
Department: Human Resources / Total Rewards
Summary of Role:
The Senior HRIS Specialist plays a critical role in the planning, execution, and continuous improvement of the annual Open Enrollment (OE) process. In addition to Open Enrollment delivery, this role is responsible for HR system integrations and serves as a system administrator for the Employee Relations and Rewards & Recognition platforms. Partners closely with Benefits, Payroll, IS, vendors, HRSD (HR Service Delivery), Employee Relations, and Total Rewards to deliver scalable, secure, and well‑governed HR technology solutions.
Role Responsibilities:
Open Enrollment Delivery
- Partner with IS and Benefits teams for end-to-end system support for the annual Open Enrollment cycle, including planning, testing, validation, and go-live readiness.
- Coordinate and execute Open Enrollment testing cycles, ensuring data accuracy and system stability prior to launch.
- Monitor Open Enrollment activity during the live period, troubleshoot issues, and partner with Benefits, IS, and vendors to resolve defects quickly.
HR Systems Integrations & Platform Ownership
- Own and support integrations between core HRIS, benefits vendors, payroll and other downstream HR platforms.
- Partner with IS and vendors to design, test, monitor, and troubleshoot inbound and outbound data feeds and interfaces.
- Ensure integrations meet data governance, security, and compliance requirements, including audit readiness and access controls.
- Develop and maintain documentation, training materials, and guidance for system users as needed.
Employee Relations System Administration
- Serve as the system administrator, including configuration, user access management, role-based permissions, and system maintenance.
- Partner with Employee Relations, HRSD and vendor to support accurate case management, reporting, and audit requirements.
- Manage system updates, enhancements, and releases, ensuring minimal disruption to ER operations.
- Develop and maintain documentation, training materials, and guidance for system users as needed.
Rewards & Recognition System Support
- Provide system administration and operational support for the company’s Rewards & Recognition platform(s), including configuration, user access, role permissions, and ongoing maintenance.
- Partner with Total Rewards, HRSD, and vendors to support recognition programs, award processing, reporting, and employee eligibility rules.
- Support testing, validation, and deployment of program updates and enhancements.
- Develop and maintain documentation, training materials, and guidance for system users as needed.
Cross-Functional Partnership
- Partner closely with Benefits, Payroll, Total Rewards, HRSD, Employee Relations, IS, and external vendors to align system configuration with business and operational needs.
- Provide guidance and escalation support for Open Enrollment, integrations, Employee Relations, and Rewards & Recognition system inquiries from HR partners and service teams.
- Act as a liaison between functional HR teams and technical partners to translate business requirements into scalable system solutions.
Continuous Improvement
- Identify opportunities to streamline processes, reduce manual effort, and improve employee experience.
- Partner with stakeholders to implement automation, system enhancements, and process improvements across HR platforms.
- Capture lessons learned and contribute to retrospectives and forward‑looking planning.
Other Duties as Assigned
- Provide support for HRSD Annual Process team processes (ex. Year-End) and other initiatives as assigned.
Desired knowledge, skills, and abilities:
- Experience supporting Open Enrollment for a large, multi-location, or global workforce.
- Experience supporting or administering a Rewards & Recognition and/or Employee Relations platform.
- Experience working with HR technology vendors and managing integrations.
- Strong analytical skills with experience validating large data sets and performing reconciliations.
- Demonstrated success driving process improvement, automation, and system optimization.
- Strong attention to detail and data accuracy
- Ability to operate effectively under tight deadlines
- Clear, professional communication with both technical and non-technical business partners
- Proactive problem-solving and continuous improvement mindset
- Strong collaboration and stakeholder management skills
Minimum Education and Experience Requirements:
- Education –
- Bachelor’s degree in Human Resources, Information Systems, Business, or a related field.
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- Experience –
- At least 3 years of HRIS experience.
- Hands-on experience configuring and supporting HRIS platforms (e.g., SAP SuccessFactors).
- Experience supporting HR system integrations, file feeds, and vendor interfaces.
- Proven ability to manage complex timelines, multiple stakeholders, and time-sensitive deliverables.
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The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.
The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.
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