Job Requisition ID #
Position Overview
This role operates in a high visibility, cross-functional environment at the intersection of IT, Workplace, HR, Security, and vendor partners. The North America sites team is seasoned with a strong operational backbone, and there is meaningful opportunity to modernize standards, strengthen CMDB maturity, and elevate the overall service experience. You will partner closely with a peer Sr. Manager in Singapore to align on global frameworks while owning North America execution. Success requires deep domain expertise, an openness to new ideas, disciplined execution, and the ability to build and actively manage strong relationships across a diverse stakeholder landscape.
Lead North America site services at a pivotal stage of operational maturity and modernization. You’ll elevate the on-site IT experience, strengthen asset and service governance, and deliver measurable performance while leading regional teams, managing financial targets, and partnering globally to standardize frameworks and scale impact.
Responsibilities
Lead and develop a team of site and service professionals, driving performance, engagement, and accountability
Set annual goals and objectives; manage performance reviews, coaching, and talent planning
Own and redesign the end-to-end North America onboarding and off-boarding lifecycle to reduce friction and risks, aligning stakeholders, identity, access controls, licensing, software, assets, Service Desk, and support workflows into a standardized, secure, and scalable operating model
Own financial accountability for the function, including budgeting, forecasting, cost targets, and vendor spend (local and, where applicable, global scope)
Deliver site services across North America locations and supporting sites
Elevate the on-site IT experience, including hospitality-forward service models
Strengthen CMDB integrity and asset lifecycle governance to improve data reliability and custody controls
Drive service metrics, dashboards, and operational reporting with clear executive-level insights
Lead strategic stakeholder management across Senior Directors, VPs, and cross-functional leaders, influencing decisions, aligning priorities, and driving standardization
Develop vendor strategy, inventory standards, and device logistics frameworks
Partner with global peers to align operating models, governance, and standards
Identify and implement AI-enabled improvements within ITIL and operational workflows
Minimum Qualifications
10+ years of progressive experience in Enterprise IT / Digital Workplace Services within a large, complex organization (Fortune 1000 or comparable scale)
10+ years of people leadership experience, including performance management, annual goal setting, and talent development
Experience leading distributed, multi-site operations (10+ remote sites) supporting 20,000+ users or comparable enterprise footprint
Direct financial accountability for a $10M+ annual operating budget, including forecasting, cost controls, vendor spend, and performance targets
Proven experience managing strategic vendors and outsourcing partners, including contract negotiations and service performance governance
Demonstrated ability to present to and influence VP/CIO-level stakeholders with clear recommendations and measurable results
Strong working knowledge of ITIL-based service delivery models and operational performance management
Preferred Qualifications
Experience modernizing CMDB, ITAM, or enterprise asset lifecycle governance at scale
Experience driving digital workplace transformation initiatives across regions (NAMER/APAC/EMEA alignment)
Exposure to AI-enabled service operations, automation, or digital assistant integration within IT workflows
Experience designing or elevating hospitality-forward on-site support models
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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