Supervisor & Project Manager (Food Supply Chain Operations) - REMOTE

We are seeking experienced Virtual Professionals based in the Philippines.

This is a fully remote opportunity for a Supervisor & Project Manager (Food Supply Chain Operations).

Applicants who include a short introduction video with their application will receive priority consideration.

Because this position operates in a remote environment, candidates must be comfortable participating in video meetings and maintaining clear verbal communication.

ROLE TITLE

Supervisor & Project Manager (Food Supply Chain Operations)

ROLE SUMMARY

This position is responsible for overseeing day-to-day operational execution across Cureate's food supply chain network, including buyer support, vendor coordination, onboarding activities, fulfillment management, and event logistics.

This is not a traditional inbox management or message-forwarding role. You are accountable for ensuring that operational processes remain connected and functional from order placement through fulfillment, delivery, and customer experience.

You will manage communication channels, address fulfillment issues, oversee onboarding completion, coordinate stakeholders, and ensure that operational commitments are tracked through completion.

The environment is fast-moving and execution-focused. Priorities can change quickly, information may be incomplete, and operational decisions often need to be made before perfect clarity exists.

Success in this role requires initiative, ownership, and sound judgment. Candidates who prefer detailed instructions before taking action, avoid operational problem-solving, or hesitate during time-sensitive situations are unlikely to thrive in this position.

CORE RESPONSIBILITIES (EXECUTION-DRIVEN OPERATIONS)

1. Customer Communication & Inbox Management (SAME-DAY RESPONSE EXPECTATION)

• Serve as the primary operational contact across shared inboxes supporting buyers, vendors, and internal teams
• Ensure all incoming communications receive a response within the same business day
• Prioritize inquiries based on operational impact, including orders, fulfillment concerns, onboarding issues, and vendor requests
• Resolve standard operational concerns directly whenever possible rather than routing every issue for escalation
• Recognize early indicators of potential disruptions such as delayed deliveries, vendor concerns, unclear requests, or customer confusion
• Attempt resolution before escalating and provide complete context when escalation is necessary
• Prepare a daily operational recap outlining:
• outstanding issues
• escalations submitted
• operational risks identified
• carryover items requiring follow-up

2. Order Fulfillment & Supply Chain Coordination (EXECUTION OVERSIGHT)

• Monitor active orders from confirmation through successful delivery
• Identify discrepancies involving quantities, substitutions, timelines, pricing, invoices, or fulfillment commitments before they affect customers
• Coordinate communication between buyers and vendors when operational issues arise
• Resolve fulfillment challenges through clarification, coordination, rerouting, or confirmation of requirements before escalating
• Maintain accurate system records that reflect actual operational status
• Prevent gaps in order visibility and fulfillment tracking

3. Event Operations & Logistics Management (LIVE EXECUTION SUPPORT)

• Oversee operational execution of Cureate events from planning stages through completion
• Coordinate schedules, materials, vendor readiness, logistics requirements, and stakeholder communication
• Identify operational risks before events begin, including inventory shortages, scheduling conflicts, or unclear responsibilities
• Respond quickly to live-event issues while minimizing disruption to the overall experience
• Communicate clearly and professionally during high-pressure situations
• Deliver a seamless experience for external partners regardless of internal operational complexity

3. Buyer & Vendor Onboarding Management

• Guide buyers and vendors through the onboarding process from initiation to activation
• Ensure onboarding milestones are completed accurately and on schedule
• Coordinate documentation collection, compliance requirements, system access, and communication workflows
• Monitor onboarding progress and intervene when delays occur
• Maintain proactive follow-up efforts to reduce onboarding abandonment or inactivity

4. Project Management & Operational Systems

• Maintain operational workflows supporting onboarding, fulfillment, and supply chain activities
• Track responsibilities, dependencies, timelines, and outstanding requirements across stakeholders
• Identify process breakdowns as they occur and implement practical solutions
• Ensure operational tools such as Airtable, Slack, CRM platforms, and Google Workspace remain current and accurate
• Continuously improve workflows while actively managing daily operations

5. Reporting & Operational Transparency

• Deliver organized daily updates with complete operational context
• Highlight risks, recurring challenges, bottlenecks, and emerging issues without prompting
• Monitor trends related to fulfillment errors, onboarding delays, and communication breakdowns
• Provide leadership with reliable operational visibility through timely and accurate reporting

REQUIREMENTS (NON-NEGOTIABLE)

• Demonstrated experience in operations management, customer service leadership, supply chain coordination, project management, or similar execution-focused roles
• Ability to manage communication and expectations across buyers, vendors, and internal teams simultaneously
• Strong English communication skills with the ability to remain professional under pressure
• Proven ability to resolve operational issues independently before escalating
• Exceptional attention to detail in documentation, order management, and system maintenance
• Comfortable working in dynamic environments where priorities and circumstances change frequently
• Strong action-oriented mindset with the ability to make progress without waiting for direction
• Ability to remain organized, composed, and solutions-focused during operational challenges

Candidates who depend on step-by-step instructions or consistently avoid ownership of operational issues will not be a strong fit for this role.

TOOLS

• Google Workspace (Docs, Sheets, Gmail)
• Slack
• Airtable
• CRM and internal operational systems (as required)

WHAT WE VALUE MOST

• You solve operational issues instead of simply passing them along
• You recognize risks before they become customer-facing problems
• You approach inbox management as an operational function rather than administrative work
• You create order and clarity within fast-changing workflows
• You communicate effectively under pressure
• You strengthen processes while actively working within them

WHAT THIS ROLE IS NOT

• Not a passive customer support or inbox-monitoring position
• Not a traditional administrative assistant role
• Not a coordinator who relies on constant escalation to solve problems
• Not an event support position focused solely on task checklists
• Not a role where daily priorities are fully prescribed by others
• Not suited for individuals who avoid responsibility in ambiguous situations

POSITION DETAILS

• Fully remote
• Full-time contractor engagement
• Availability during US-aligned working hours required
• High-accountability operational environment
• Requires dependable internet, professional communication tools, and strong multitasking capabilities

APPLICATION INSTRUCTIONS

Please respond to the following scenario:

An order is listed as "confirmed," but the vendor unexpectedly informs you they can no longer fulfill it. The buyer is expecting delivery within the next 24 hours, and the system status has not yet been updated.

Explain clearly:

• What actions you take within the first 30 minutes
• Who you contact and in what sequence
• What information you communicate to each stakeholder
• How you work to prevent service disruption and escalation
• What immediate system updates you make

We are evaluating operational judgment, execution thinking, and problem-solving ability—not writing style.

Benefits

BENEFITS

• PTO
• HMO
• Fully Remote Work

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