About the Role
We are seeking a highly skilled and experienced Epic Team Lead – Cadence/Prelude Analyst to join our team. In this role, you will serve as a senior-level contributor and co-application lead, supporting the implementation, optimization, and ongoing maintenance of the Epic electronic health record (EHR) system.
You will operate within a collaborative, team-oriented environment, providing strategic and technical leadership while mentoring team members and ensuring high-quality service delivery to clients.
Key Responsibilities
- Provide leadership and oversight as a co-Application Lead for the Access team, supporting a team of approximately 13 analysts across Cadence, Prelude, Referrals, and Real-Time Eligibility (RTE).
- Support the strategic direction and execution of client engagements involving Epic EHR, ensuring alignment with contract objectives and organizational goals.
- Coordinate team activities including incident management, service requests, upgrade support, and small-to-medium projects (under 80 hours).
- Deliver advanced functional and technical support for Epic Cadence and Prelude applications, driving system optimization and improved end-user experience.
- Lead and contribute to the analysis, design, build, testing, and implementation of Epic system enhancements and workflows.
- Troubleshoot complex system issues, perform root cause analysis, and implement sustainable solutions to improve system stability and performance.
- Oversee and participate in change control processes, ensuring compliant and efficient migration of system builds and updates.
- Monitor and report on Service Level Agreements (SLAs), proactively identifying risks and recommending improvements.
- Facilitate effective communication across internal teams and client stakeholders, ensuring clarity of decisions, priorities, and action items.
- Develop, maintain, and review documentation including system configurations, workflows, knowledge base articles, and training materials.
- Mentor and support junior team members, fostering knowledge sharing, collaboration, and professional growth.
- Contribute to internal initiatives, process improvements, and continuous learning efforts within the Epic practice.
Qualifications
- Epic certification in Cadence, Prelude, Referrals, RTE, or related Access applications (multiple certifications strongly preferred).
- Minimum of 4+ years of hands-on experience supporting, implementing, or training within the Epic ecosystem.
- Demonstrated experience in a lead or mentorship capacity, with the ability to coordinate team efforts and manage competing priorities.
- Strong understanding of Epic Access workflows, system configuration, and integration points.
- Familiarity with ITIL processes and service management best practices.
- Excellent analytical, problem-solving, and organizational skills.
- Exceptional communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
- Proven ability to work proactively, manage multiple workstreams, and drive tasks to completion.
- Willingness to participate in on-call rotations, including evenings and weekends, as required.
Preferred Qualifications
- Prior experience serving as an Application Lead or co-lead on Epic projects or support engagements.
- Experience supporting upgrades, optimization efforts, and operational maintenance in a client-facing environment.
- Strong documentation and process improvement experience.
Work Environment & Culture
- Collaborative, team-based environment focused on continuous improvement and client success
- Opportunities for mentorship, leadership development, and career growth
- Emphasis on knowledge sharing, innovation, and delivering high-quality outcomes