Description:
- Provide guidance and best practices to those utilizing our Rent Manager applications.
- Provide superior customer service to our end users over the phone and via email.
- Assist customers with questions and issues relating to our property management software, Rent Manager (e.g., printing problems, installation, and troubleshooting within the program).
- This may involve conducting remote sessions with customers.
- Document and track the status of all issues in a timely fashion within our ticketing software.
- Work in conjunction with internal departments to improve processes resulting in customer satisfaction.
Requirements:
- Strong customer service skills
- Prior experience with IT concepts
- Experience with Microsoft Office applications
- Established work ethic
- Excellent attendance and personal accountability
- Strong communication skills – both verbal and written
- Self-starter and ability to stay motivated independently
- Detail-oriented
- Critical thinker
- Ability to demonstrate active listening during calls
- Understanding of WAN/LAN concepts (Preferred)
- Basic understanding of networks (Preferred)
- Terminal Service experience (Preferred)
- 1-2 years of prior helpdesk and/or customer support experience (Preferred)
Benefits: