Technician.Field Service.I

The Field Service Technician will be responsible for performing service and/or repair functions to support existing Mission Completion product lines and will provide support and service under the Mission Completion Products (MCP) portfolio. All duties are expected to be performed safely and in accordance with established procedures as required and/or specified by the direct line manager

 

PRIMARY RESPONSIBILITIES

• Service and repair of customer property items including, but not limited to, centrifugal pumps and frac hoses as supported by the Mission Completion Products group.  
• Perform service and repair at NOV locations and at customer locations as required.
• Perform all duties in accordance with the QA procedures and departmental work instructions.
• Disassemble equipment to remove parts and determine required repairs
• Examine all parts for general corrosion, defects, breakage or excessive wear whenever looking at specific reported issues on any unit.
• Diagnose cause of equipment malfunction through observations and testing based on related schematics, assembly drawings, and work instructions or procedures.
• Request parts as required and install according to instructions, drawings, and work instructions or procedures.
• Ensure all work performed is in a quality minded, tidy & accurate manner. Prepare all surfaces and components as necessary to ensure no damage occurs during assembly and testing.
• Test run repaired equipment to ensure it works to full specification.
• Lead new product field trials on location as the PP&C point of contact with the customer
• Troubleshoot issues with new equipment and communicate field performance feedback to the engineering teams that can be used for design changes
• Identify the barriers of adoption to new MCP technology from a customer’s perspective, particularly identifying and communicating the perspectives of a customer’s field personnel.
• Traveling to location on short notice to troubleshoot new equipment or be the NOV point of contact to a customer currently accruing NPT.
• Actively participate in training as identified by the Manager.
• Engage in additional job activities as requested by the Manager.
• Perform related duties as assigned.

 FACILITY/GROUP SPECIFIC RESPONSIBILITIES

• Become familiar with Mission Completion Products product lines,service procedures, operational processes, engineering groups, product line managers, and new product development managers.
• Familiar with all applicable NOV software.

 

EDUCATION & EXPERIENCE QUALIFICATIONS

• High School Diploma or equivalent;  
  • Experience using hand tools, torque wrenches, and power drills an asset
  • Mechanically inclined
  • Understanding of hydraulic/pneumatic applications, pressure containing equipment, and hydrostatic pressure testing equipment and processes highly desired
• Valid Driver License and  clean 3-year driving abstract
• Do not undertake any task or job for which authorization and/or training has not been given
• Ensure that all goods being produced are to a high standard of quality and in accordance with the relevant QA procedures and/or departmental works instructions. 
• Perform all duties in a safe manner to prevent injury to yourself, your co-workers, or company assets/property.  
• Learn and comply with all company health, safety, and environmental policies noting all that specifically apply to your work area and job function. 
• Become proficient in the use of all equipment, tools, and techniques used in the Mission service spectrum as specific to the application being performed.
• Work in an orderly manner, keeping the service area and workbench clean and tidy.
• Maintain a professional manner and communicate clearly with both internal and external customers as required.
• May include travel to other NOV and/or customer locations as required to support our service offering

 

BEHAVIOURAL COMPETENCIES

• Good communication
• Ability to work with team 
• Drive for Results
• Integrity and Trust
• Problem Solving
• Decision Quality
• Safety Oriented

TECHNICAL COMPETENCIES

• Ability to read and apply Assembly Drawings/Procedures 
• Operation of test pumps/equipment
• Operation of cranes and forklifts, etc. as required
• Operation of Company Vehicle (only as required)

 

Preferred method of application and to view all opportunities visit:  https://www.nov.com/Careers

NOV is an Equal Opportunity Employer and Prohibits Discrimination or Harassment of Any Kind: NOV is committed to the principle of equal employment opportunities for everyone and to providing employees with a work environment free of discrimination and harassment. National Oilwell Varco values inclusion and diversity; we encourage all qualified candidates to apply.
 
With over 40 different locations in Canada, and 35,000 people worldwide, NOV is proud to offer their employees competitive pay and excellent benefits, Employer retirement plan contributions, Health Spending account and employer paid premiums. We are also proud to provide on the job training, with potential for advancement within our organization and an Educational Assistance Program

NOV thanks all interested applicants, however only those selected for interview will be contacted.