Teleaudiologist

Position Summary The TeleAudiology Provider delivers comprehensive remote audiology services to patients and clinic staff via a secure video platform. This role functions as an extension of the in-clinic care team, providing real-time clinical, technical, and sales support to ensure high-quality patient outcomes and a seamless care experience. The provider performs a full scope of audiology services remotely, replicating the in-person experience through virtual care. Key Responsibilities Remote Clinical Care & Patient Management • Conduct patient evaluations, consultations, and follow-up care via video • Support and guide in-clinic staff through hearing assessments and testing procedures remotely • Interpret test results and provide accurate clinical diagnoses • Recommend appropriate hearing aids and treatment plans based on patient needs • Provide patient counseling on hearing loss, device use, expectations, and care • Deliver ongoing support for adjustments, concerns, and patient satisfaction Remote Sales & Treatment Support • Guide patients through the hearing aid selection and purchasing process via video • Partner with clinic staff to support case acceptance and improve conversion rates • Educate patients on product options, features, and benefits in a clear, patient-friendly manner • Provide remote verification support and ensure proper device fitting and performance Technical Troubleshooting & Support • Troubleshoot hearing aid, software, and connectivity issues in real time • Support clinics and patients with remote device programming and adjustments • Assist with resolving sound quality concerns and device performance issues • Provide technical guidance to clinic staff on equipment and workflows Clinic & Staff Collaboration • Work closely with clinic teams to support patient flow and ensure efficient appointments Act as a clinical resource for providers and staff needing audiology expertise • Provide on-demand or scheduled support for clinics without on-site audiologists • Train and coach clinic staff on best practices for remote care delivery Program Development & Process Improvement • Develop and refine workflows for remote testing, consultations, and sales processes • Identify opportunities to improve patient experience and operational efficiency • Assist in implementing standardized procedures for tele-audiology services • Maintain high standards of clinical quality, compliance, and documentation Credentialing, Compliance & Billing Support • Participate in insurance credentialing processes as required to enable billing for audiology services • Maintain active licensure and credentials necessary to provide and bill for services across applicable states and payers • Ensure accurate and timely clinical documentation to support billing and reimbursement Adhere to all regulatory, compliance, and telehealth billing requirements Additional Duties • Provide real-time audiology support across multiple clinic locations as needed • Ensure all services meet clinical, ethical, and regulatory standards • Adapt to evolving technology and telehealth best practices