Telehealth Implementation Manager

ROLE SUMMARY
The Telehealth Implementation Manager owns the provider adoption, training, and patient-facing communications wrapper around telehealth deployments funded under state RHTP awards. The role does not perform clinical telehealth integration but rather ensures that hub-and-spoke models, tele-stroke, tele-ED, and pediatric virtual care services are adopted, used, and measured at participating rural facilities.

KEY RESPONSIBILITIES

• Lead provider and staff adoption planning for telehealth deployments at rural hospitals, clinics, and FQHCs.
• Develop training, super-user programs, and ongoing support workflows for telehealth services.
• Design and execute patient-facing communications campaigns to drive utilization of new telehealth services.
• Coordinate with telehealth platform partners (e.g., Avel eCARE, Teladoc, Amwell) on rollout sequencing and connectivity readiness.
• Track utilization, adoption, and satisfaction metrics; report to state and CoE governance.
• Manage relationships with rural broadband, IT, and connectivity vendors as needed for last-mile readiness.

QUALIFICATIONS

• Minimum 5 years of healthcare implementation or program management experience, with at least 2 years in telehealth.
• Direct experience deploying or supporting telehealth in rural or frontier settings.
• Strong project management skills; PMP, CHCIO, or equivalent preferred.
• Ability to work with both clinical and technical teams and translate between them.
• Willingness to travel up to 30 percent to rural client sites.

PREFERRED

• Familiarity with hub-and-spoke telehealth models, tele-stroke, tele-ED, pediatric virtual care.
• Experience with peripheral device integration (digital stethoscopes, otoscopes) and clinical workflow design.
• Prior work with State Offices of Rural Health, Critical Access Hospitals, or Rural Health Clinics.

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