National General is a part of The Allstate Corporation, providing various insurance products through independent agents and directly to consumers. The role involves investigating automobile claims, determining coverage, liability, and negotiating claims within the authority limits.
Responsibilities
- Handles investigation regarding all aspects of auto claims (coverage, damages, subrogation) with the exercise of discretion and independence within increased level of authority
- Applies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
- Determines subrogation or fraud potential and how to handle
- Identifies customer needs and works to meet those needs using appropriate customer service skills
- Recognizes and identifies body parts of a vehicle and understanding of other potential property damage
- For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome
Skills
- 0-2 years experience
- Customer service orientation
- Strong verbal and written communication skills
- Strong time management skills from a global case management and pending perspective (vs. transactional)
- Effective problem solving and analytical skills; ability to detect differences and issue recognition from multiple sources
- Proficient in Word and Outlook
- Handles investigation regarding all aspects of auto claims (coverage, damages, subrogation) with the exercise of discretion and independence within increased level of authority
- Applies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
- Determines subrogation or fraud potential and how to handle
- Identifies customer needs and works to meet those needs using appropriate customer service skills
- Recognizes and identifies body parts of a vehicle and understanding of other potential property damage
- For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome
Company Overview
As part of the Allstate family of companies, National General, an Allstate company, is one of the largest insurers in the United States. It was founded in 1920, and is headquartered in New York, New York, USA, with a workforce of 5001-10000 employees. Its website is http://www.nationalgeneral.com.