Do you take pride in delivering high-quality customer service and creating positive first impressions? If you enjoy helping others, answering questions, and guiding people toward the right solutions, this opportunity could be a great fit for you.
As part of our team, you’ll work from the comfort of your home while serving as a trusted first point of contact for individuals exploring UPMC For Life Medicare Advantage plans. Every conversation you have has the potential to make a meaningful impact.
What You’ll Do
In this role, you will:
• Be the friendly voice that answers inbound calls and helps prospective members navigate their options
• Educate callers about UPMC For Life and guide them toward the right resources
• Support our Sales team by conducting outbound outreach (no cold calling) to prospective members
• Assist individuals with enrolling in plans—right over the phone
• Accurately document interactions and manage lead information in our CRM system
• Contribute to additional data entry and support projects
What Your Schedule Looks Like
• Variable 8-hour shifts between 8:00 AM – 8:00 PM
• Includes evenings and weekends as needed
Why This Opportunity Stands Out
• 100% remote
• Competitive pay at $19/hour
• Temporary role (up to 6 months)
• A great way to get your foot in the door with a respected healthcare organization
What You Bring
• A passion for helping others and delivering excellent customer service
• Strong communication skills and comfort speaking on the phone throughout the day
• Ability to learn and explain Medicare and Special Needs Plan information
• Comfort navigating multiple systems while multitasking (listening, typing, researching)
• Attention to detail when documenting information
Work-From-Home Requirements
To ensure you can successfully perform in this role, you’ll need:
• Internet speeds of 20 Mbps download / 5 Mbps upload or greater
• Under 50ms ping and under 10ms jitter
• Please note: Satellite, hotspot/cellular, or DSL services are not supported
Ready to Get Started?
Apply today and take the first step toward a rewarding opportunity!