Dice is the leading career destination for tech experts at every stage of their careers. Our client, Integrated Technology Strategies, Inc., is seeking the following. Apply via Dice today!
• *Role:**
Trainer (Tolling / Contact Center Systems)
• *Location:**
Remote/Hybrid (Onsite 1 week/month)
• *Work Hours:**
EST Time Zone
• *Duration:**
12+ Months
• *Start Date:**
May 11, 2026
• *Preferred States:**
PA, NJ, NY, DE, OH
• *Job Description:**
Seeking an experienced Trainer with strong
• *Tolling domain**
and
• *Contact Center training**
expertise to support a large-scale. Candidate will design and deliver enterprise training programs, develop e-learning and instructor-led content, conduct Train-the-Trainer sessions, and support system adoption.
• *Required Skills:**
• 5+ years training delivery (virtual + classroom)
• 2+ years training in high-volume contact center environments
• 2+ years SAP S/4HANA training experience
• 2+ tolling implementation projects (Back Office Agent training)
• E-learning development using Articulate 360 / Captivate / Camtasia
• Training needs assessment, curriculum development, user guides, documentation
• SuccessFactors LMS experience preferred
• *Nice to Have:**
• Microsoft Dynamics CRM training (2+ yrs)
• ServiceNow (Idea/Project/Demand modules)
• PMP Certification