Location: Springfield, VA (Metro Accessible) / Remote
Clearance: U.S. Citizen with ability to obtain DHS Suitability
Job Type: Full-Time
We are seeking a Travel Management System (TMS) Specialist to serve as a subject matter expert for the ConcurGov Travel Application. This role ensures efficient, compliant, and user-focused travel operations by supporting system configuration, testing enhancements, and providing advanced user support.
You will work closely with stakeholders including the Federal Finance Center (FINCEN), TSA Travel Administrators, and the ConcurGov Help Desk to resolve issues, improve system performance, and support modernization initiatives.
Serve as SME for ConcurGov and related travel systems
Configure and maintain system components (LOAs, routing lists, policies)
Test system updates, enhancements, and support user acceptance testing (UAT)
Develop requirements, participate in design reviews, and support system modernization efforts
Create training materials, job aids, and user communications
Analyze system performance and generate reports to support decision-making
Ensure compliance with Federal Travel Regulations (FTR) and agency policies
Provide advanced troubleshooting and end-user support
Bachelor’s degree (or 8+ years of relevant experience)
3+ years of experience with SAP Concur, ConcurGov, or similar systems
Experience with system administration (LOAs, routing, policy configuration)
Strong understanding of federal financial systems and integrations
Experience testing system updates and enhancements
Strong analytical, troubleshooting, and communication skills
Proficiency in Microsoft Excel, Word, and PowerPoint
Knowledge of Federal Travel Regulations (FTR)
U.S. Citizenship with ability to obtain DHS suitability
Experience with ETS / ETS Next
Experience supporting system migrations or modernization efforts
Familiarity with GSA GO.gov or federal travel transformation initiatives
Experience in change management and user adoption
Ability to translate business needs into system solutions
ITSC Secure Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local laws.
ITSC is committed to providing a workplace free from discrimination and harassment and to fostering an inclusive environment where all employees are treated with dignity and respect.
Ability to bridge technical systems and end-user needs
Strong stakeholder collaboration skills
Proactive in identifying process improvements and efficiencies
Detail-oriented with a focus on compliance and accuracy
If you are passionate about improving federal travel systems and supporting mission-critical operations, we encourage you to apply.