Role Overview
This is a highly administrative and process-driven role that requires exceptional attention to detail, strong organisational skills, and the ability to manage repetitive tasks accurately and consistently. You will work closely with the business owner and play a key role in ensuring customer enquiries, documentation, scheduling, compliance requirements, and operational processes are managed efficiently.
What You Will Do
Accurately enter and maintain customer information across multiple systems. Handle inbound and outbound customer enquiries via phone, email, WhatsApp, and other communication channels. Manage the business owner's calendar and appointments. Monitor and manage shared inboxes.
Why It Might Be a Fit
The ideal candidate enjoys structured work, takes pride in accuracy, and can confidently communicate with customers, suppliers, and internal stakeholders. You will be expected to work independently and follow established processes, and be proactive, reliable, and accountable.
Requirements
- Previous experience as a Virtual Assistant, Administrative Assistant, Customer Service Representative, or Operations Support professional
- Exceptional attention to detail and accuracy
- Highly organised and capable of managing multiple priorities
- Strong written and verbal English communication skills
- Reliable computer suitable for full-time remote work
- Quality headset and microphone for customer calls
- Working camera for meetings
- Stable high-speed internet connection
- Quiet and professional work environment
Benefits
- Competitive salary
- Flexible work arrangement
- Opportunity to work with a reputable Australian business
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