**Join arenaflex, a dynamic and innovative service company, as we revolutionize the way we deliver exceptional customer experiences in cleaning, detailing, and gardening services. We're seeking a highly organized and tech-savvy Virtual Assistant to support our day-to-day admin and customer service tasks across our three fast-growing service businesses.**
**About arenaflex**
arenaflex is a leading service company that's passionate about delivering top-notch cleaning, detailing, and gardening services to our valued customers in Perth, Australia. Our team is dedicated to providing exceptional customer experiences, and we're committed to building long-term relationships with our clients. We're a fun, supportive, and dynamic team that values communication, initiative, and attention to detail.
**Your Role as a Virtual Assistant**
As a Virtual Assistant, you'll play a vital role in supporting our day-to-day admin and customer service tasks. You'll be working closely with our teams to ensure seamless communication, efficient task management, and exceptional customer experiences. Your core responsibilities will include:
**Core Responsibilities:**
* **Phones:**
+ Answer incoming calls or return missed calls promptly
+ Log relevant info and actions into our task tracker
* **Emails:**
+ Ensure all customer and internal emails are responded to by 5pm Perth time daily
* **SMS Support:**
+ Respond to all SMS enquiries quickly and professionally
* **Voicemails:**
+ Return all calls from voicemail messages
+ Reply to voicemail emails with notes from the callback
* **Social Media Content Acquisition:**
+ Coordinate with teams to collect fresh content
+ Ensure 3 teams provide 5 videos + 5 images weekly (Bonus: $30 per team!)
+ Upload content to Google Drive in an organised manner
* **Social Media Management:**
+ Manage DMs and comments across all platforms
+ Respond to enquiries in a friendly and timely manner
+ Actively help grow our social media presence
* **Social Media & Email Review:**
+ Review and approve designs in the shared sheet
+ Provide timely, clear feedback to the marketing team
* **Recruitment:**
+ Assist with hiring new contractors on a regular basis to ensure we meet the demand of new work coming in
**Essential Qualifications:**
* **Experience:**
+ Working for a cleaning company or similar home service business
+ Handling customer service calls and SMS communications
+ Managing email inboxes professionally
+ Using Google Sheets for tracking and reporting
+ Coordinating via Google Calendar
+ Working with Stripe for payments or refunds
+ Communicating in Slack with internal teams
* **Availability:**
+ 7.5 hours per day, 5 days a week
+ Working days: Sunday to Thursday (Perth, Australia timezone)
**We're Looking for Someone Who Is:**
* Proactive and takes ownership of tasks
* Fluent in English (spoken and written)
* Highly organised with great attention to detail
* Calm and professional with customers
* Responsive and tech-savvy
* Bonus if you've worked with multiple brands at once
**What We Offer:**
* A steady, long-term role with room to grow
* A fun, supportive, and dynamic team environment
* Opportunities for professional development and learning
* Competitive compensation and benefits package
* Flexible working hours and remote work options
**How to Apply:**
If you're a highly organized and tech-savvy individual with a passion for delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, including a brief cover letter sharing your relevant experience, your favourite customer service tip, and why you're the right fit for this role.