With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
The Account Manager manages a portfolio of restaurants and is responsible for the full customer lifecycle.
Note: This is a Kansas City based field role managing a portfolio of accounts in the local area and remote areas outside KS, MO and NE.
Key Responsibilities and Duties:
Cultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurants.
Assist restaurant management with configuration to optimize reservation flow
Understand customer needs and identify sales opportunities to sell premium marketing tools
Build and utilize data-driven presentations for ongoing business reviews
Achieve company goals and sales objectives set quarterly.
Track weekly meeting activity in Salesforce
Monthly meetings with Elite members
Act as an advocate for restaurant customers and resolve cross-functional issues
Act as the high-level point of contact for restaurant customer concerns
Work with the Marketing team to help design and execute restaurant specific marketing programs and drive participation in promotional programs
Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades
Educate operators about trends in the industry and offer actionable, data driven insights
Lead restaurant retention rate; aid in the re-signing of customers with expired contracts
Experience and skills desired:
Account management or equivalent experience in a restaurant/hospitality environment; validated customer service skills
A good listener, capable of understanding restaurants business objectives
Deep expertise in restaurant operations and management including comprehension of P&L and financial statements
Ability to work across many departments to take on problems and achieve results
Keenly track economic and industry drivers and understand implications on the restaurant business, including identifying new business opportunities
Ability to handle objections and comfortable with a consultative sales approach
Confident in the delivery of training and speaking in front of groups
Excellent social and organization skills: task prioritization, effective time management
Strong writing, presentation and interpersonal skills
Analytical and data driven approach for making and supporting business decisions
Knowledge of Google Suite and understanding of Apple products and operating systems
Appreciate working in an unstructured and forward-thinking environment
College degree preferred
Valid driving license and transportation (all business related travel expenses reimbursed)
Benefits and Perks
Work from (almost) anywhere for up to 20 days per year
Focus on mental health and well-being:
Company-paid therapy sessions through SpringHealth
Company-paid subscription to Headspace
Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
Paid parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Focus on your career growth:
Development Dollars
Leadership development
Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
Competitive retirement and health plans
Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $70,000 - $80,000 USD.
We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.