Affordable Lease-up Coordinator

Roers Companies is a national leader in multifamily real estate investment, development, construction, and property management. They are seeking an Affordable Lease-up Coordinator to provide support to affordable lease-up properties, assist applicants with the application process, and maintain excellent customer service relations.

Responsibilities

• Provide phone and email support to affordable lease-up properties
• Determine and document prospect questions
• Act as the first point of contact for prospects with questions on specific affordable housing projects
• Knowledgeable in max rent and income guidelines and affordable housing requirements
• Assists applicants with the application process by explaining all applicable forms
• Review applications for accuracy, completeness and guides applicant to the next step in the process
• Assist applicants in scheduling tours or onsite application appointments
• Process applications remotely and submit to compliance
• Complete daily and weekly reports as requested
• Inputs all traffic and applications in the property management system regularly
• Manages prospects by answering incoming calls and internet leads
• All inquiry calls and emails must be returned promptly (within 24 hours)
• Maintains customer service and excellent relations with prospects and employees
• Other tasks & duties as assigned based on business need

Skills

• High School Degree or GED
• 1+ year in a professional office environment
• Demonstrated general knowledge of Property Management desired
• Strong interpersonal, oral and written communication skills
• Must be organized, detail oriented and have good time management skills
• Experience within residential real estate is preferred
• Excellent verbal, written and presentation skills; Ability to communicate effectively with residents / vendors / external parties, and across corporate divisions
• Computer skills preferred: Microsoft Word, Excel, OneNote and Outlook, with ability to learn scheduling and other computer systems
• Knowledge of Yardi or Property Management software strongly preferred
• As applicable, advanced knowledge of Affordable Housing Programs
• As applicable, must possess a valid driver's license, reliable vehicle with insurance and safe DMV driving record
• Pleasant and engaging phone persona – must be able to project a ‘smile' over the phone
• Proven outstanding customer service
• Listen and record accurately
• Team-oriented and flexible/multi-tasking
• Experience within residential real estate is preferred
• Computer skills preferred: Microsoft Word, Excel, OneNote and Outlook, with ability to learn scheduling and other computer systems
• Knowledge of Yardi or Property Management software strongly preferred
• As applicable, advanced knowledge of Affordable Housing Programs

Benefits

• Health Plans - Medical, dental, vision, FSA, and HSA
• Family Leave - Paid birth & bonding leave
• Employer Paid Benefits - Basic life insurance, Accidental Death & Dismemberment (AD&D), and short-term disability
• Additional Voluntary Benefits – Life Insurance, AD&D, long-term disability, critical illness, and accident insurance
• 401(K) - 3% company contribution, 100% vested after 2 years of employment
• Competitive PTO - 3 weeks of PTO with immediate accrual, 9 paid holidays, 1 floating holiday, and bereavement
• Health and Wellness - fitness membership reimbursement program
• Free stays in Roers’ properties guest suites
• Rent Discount - 20% discount for employees living in Roers Companies properties
• Employee Referral Bonus Program - $2,500 referral bonus paid once referred candidate completes 60 days of employment
• Charitable Match Program – Roers matches employee donations to charitable organizations
• Professional Development Opportunities
• Employee Assistance Programs

Company Overview