Bilingual Customer Service Representative

Grainger Canada is a leading industrial distributor dedicated to providing value for customers and fostering an engaging culture for team members. They are seeking a Bilingual Customer Service Representative to build and strengthen customer relationships by managing inbound calls and emails, resolving customer concerns, and collaborating in a team-based environment.

Responsibilities

• Build and strengthen customer relationships by responding to a high volume of inbound phone calls and emails that leave customers with a positive impression
• Demonstrate professional and technical oral and written communication skills including reading comprehension
• Navigate customers’ challenges by using all resources for account selection, product identification, order placement, and order management
• Use critical thinking skills to resolve customer concerns such as product search, pricing and invoicing discrepancies, apply credit, and facilitate returns
• Manage and mitigate risk by taking appropriate actions
• Collaborate daily in a positive, team-based environment that’s committed to doing business with ethics and integrity

Skills

• Fluency in both French and English is required
• High School diploma or equivalent
• 1+ years of customer service experience
• Strong desire and willingness to help customers by providing friendly, knowledgeable and effortless experiences
• Proven proficiency in computer technology; operating and navigating multiple PC-based programs (Microsoft Office, Salesforce) and use of dual monitors
• Experience with high touch, hands-on, personalized service with customers in a fast-paced environment
• Ability to commute to our facility
• Comfortable sitting up to 8 hours a day
• A secure workspace that is free from distractions dedicated to job activity (Required for work from home/hybrid)
• Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download and ping less than 80 milliseconds (Required for work from home/hybrid)
• Inbound customer service center experience preferred

Benefits

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

Company Overview