Bilingual HR Ops Service Center Representative (T) - (Spanish or Mandarin)

Panda Restaurant Group is the largest family-owned American Chinese Restaurant concept in America, with a mission of delivering exceptional Asian dining experiences. They are seeking a Bilingual HR Ops Service Center Representative who will handle inquiries from Operations associates regarding various HR topics, ensuring excellent service and timely resolutions.

Responsibilities

• Responsible for taking, processing, and resolving standard to complex inquiries from Operations associates on a wide variety of administrative topics covered by the HR Service Center
• Topics may include hiring, onboarding, compensation, benefits and other general HR policies
• Draws on training, policy manuals, knowledge bases and other tools to quickly resolve the caller’s requests or issues
• Accurately uses the available database tools and systems to appropriately record the nature and solution of the call
• Applies the standard procedures accurately in resolving calls and emails on a timely basis
• Refers complex issues to higher tiers such as Senior Representative or Supervisor for solutions
• Provides excellent guest service to all inquiries via emails, phone calls or chats and accurately provides solutions
• Troubleshoots problems and may assist less experienced team member with common questions
• May assist with other administrative tasks such as mailing, child support, processing unemployment claims and responding to government agencies under supervisor’s guidance

Skills

• Bachelor's degree required
• Minimum one to two years of experience, preferably in a retail/hospitality operations environment
• Ability to read, speak, and write in Spanish / Mandarin
• Must be available to work weekends
• Successful completion of initial and periodically required trainings
• Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position

Benefits

• Hybrid Work schedule
• 401K with company match
• Yearly bonus opportunity
• Full medical, dental, and vision insurance
• On-site fitness center, biometric screen, and flu shot clinic
• Discounts at Panda restaurants, theme parks, and gym memberships
• Paid time off starting at 15 days with 7 federal holidays
• Continuous education assistance and scholarships
• Income protection including Disability, Life and AD&D insurance
• Bereavement leave
• Benefits available for eligible permanent full time associates

Company Overview

Company H1B Sponsorship