Client Services Specialist

Lifespark is a complete senior health company headquartered in St. Louis Park, Minnesota. They are seeking a Client Services Specialist who will manage client inquiries, establish long-term relationships, and coordinate services to ensure clients receive appropriate care and support.

Responsibilities

• Manage new client inquiries from receipt to hand-off with Case Management
• Ensure all client questions and needs are addressed
• Recommend and start the correct service for each client
• Receive referrals via phone, fax, email, or in person
• Review referrals for required components and additional gaps to meet client needs
• Receive back-flow calls from the front desk if needed
• Reconcile missing components of referrals through follow-up/coordination with providers
• Coordinate with all business line leaders, as needed, to include Home Health, Hospice and Community Home Care, Primary Care
• Achieve timely service delivery within Compliance standards
• Enter referral information into EMR and Salesforce for tracking
• Maintain accurate EMR environment to Compliance standards
• Responsible for converting calls to referrals/admissions to meet conversion targets
• Respectfully and actively listens to others to gain a full understanding of client needs
• Comprehends written material; presents information in a clear and concise manner orally and in writing to ensure others understand his/her ideas
• Appropriately adapts his/her message, style, and tone to accommodate a variety of audiences
• Has a personal vision/mission aligned with Lifespark's and gives compelling reasons for ideas
• Employs a variety of interpersonal skills and leadership skills to increase the impact he/she has on others
• Gives others feedback in a way that wins their support and motivates them to act
• Is a good negotiator, always seeking win-win agreements
• Professional demeanor: adheres to all performance standards in Lifespark Employee Handbook
• Maintains client confidentiality and professional standards as outlined in the Lifespark Employee Handbook
• Builds professional relationships in the community representing Lifespark in a professional and positive light
• Reports awareness of community events or situations that may affect Lifespark business activities
• Maintains composure and effectiveness despite stressful circumstances
• Understands personal stressors and takes steps to limit their impact
• Keeps issues and situations in perspective and reacts appropriately (e.g. does not over-react to situations or what others say)
• Avoids the reactive "crisis" style of work
• Works on issues that may not be urgent like self-development, planning, and relationship building
• Able to prioritize work tasks
• Can appropriately identify and say "no" to unimportant time wasters
• Accomplishes work on-time
• Arrives early or on-time for meetings
• Returns telephone calls, memos and letters promptly

Skills

• 1-2 years of experience in healthcare
• Proficiency with medical terminology
• Strong customer service and phone skills
• Proficient with technology (EMR, Microsoft Office, etc.)
• Experience with referral and/or intake
• Knowledge of community resources and payer sources

Benefits

• Annual Reviews/Raises{Shift differentials if applicable}
• Paid Time Off
• Vacation Time
• Mileage reimbursement
• Medical, Dental, Vision benefits for Full Time Hires
• Short-Term Disability & Long-Term Disability Insurance
• Life Insurances
• 401k + Company Match for full-time and part-time employees
• Referral bonuses
• Career path to other positions within our growing company!

Company Overview