National Bank of Canada is seeking a Collection Customer Service Agent to join their Collection team and make a difference in people's lives. In this role, you will contact clients, analyze their financial situations, and suggest payment agreements to help them achieve financial health.
Responsibilities
- Contact clients and establish trust-based relationships
- Analyze and understand large amounts of information in order to properly assess clients' financial situation
- Listen to clients’ needs and resolve their issues
- Set up solutions that are adapted to clients' financial situations
- Educate clients on their financial situation and highlight the benefits
Skills
- High school diploma
- Customer service and advisory experience
- Aptitude for building strong relationships and proactively establishing ties with clients
- Bilingualism (English/French) because the sector works with English-speaking and French-speaking clients
- Additional required languages: English, French
Benefits
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic
Company Overview
National Bank of Canada provides banking, investment, and financial services to individuals, businesses, and institutions across Canada. It was founded in 1859, and is headquartered in Calgary, Alberta, CAN, with a workforce of 10001+ employees. Its website is http://www.nbc.ca/.