Rocket Pest Control is an out of this world company looking for the best people to help us be the trusted choice in pest control. They are seeking a Customer Service Professional to deliver exceptional customer experiences, manage inbound and outbound calls, and assist with various customer service tasks.
Responsibilities
- Handling and managing inbound/outbound customer service calls
- Engaging customers in conversation to assess needs, qualify each call, and provide information about Rocket’s products and services in accordance with established call flow guidelines
- Creating call-back service accounts and maintaining accurate records for current customers
- Processing customer payments and applying them to the correct accounts
- Scheduling inspections and/or quality-control visits for sales inspectors and technicians
- Navigating multiple software programs simultaneously - entering data in real time, placing orders, searching existing accounts - all while maintaining a friendly, professional conversation
- Documenting all customer interactions accurately in PestPac and forwarding them to appropriate departments
- Accurately entering sales leads information into PestPac and scheduling appointments
- Supporting digital communication channels by responding to customers via text or email
- Assisting the Inside Sales team by handling inbound calls during peak high-volume periods
- Resolving billing issues by researching concerns, offering appropriate resolutions, and applying credits or adjustments, when necessary
- Building and maintaining strong relationships with the Branch and Service Managers, service professionals, administrative staff, and sales team
- Fostering effective communication with branches to continually enhance overall customer experience
- Demonstrating excellent communication and interpersonal skills to build trust, support customer satisfaction, and create positive interactions
- Meeting or exceeding performance metrics and monthly development goals
- Perform additional duties and projects, as assigned
Skills
- Education: High School diploma or equivalent
- Experience: Previous customer service or inside sales experience is preferred
- Customer service and interpersonal skills are required
- Technical Skills: Proficiency in Microsoft Word, Excel, and Outlook
- Analytical Skills: Strong problem-solving, data interpretation skills, and attention to detail
- Soft Skills: Strong verbal and written communication skills; ability to multi-task and navigate multiple systems simultaneously, ability to work independently and collaboratively; strong relationship building skills; professional; results-oriented and team focused
- Other Requirements: Reliable transportation
- Successful completion of a criminal background check
- Successful completion of pre-employment drug screening
- Certified Customer Service Professional (CCSP)
- Customer Service Certifications (CSC)
Benefits
- 8 Company-paid Holidays (Full-Time Only)
- 10 Days of Paid-Time Off (Full-Time Only)
- Company-Paid group life insurance
- Medical, Dental, and Vision plans (Full-Time Only)
- Retirement Plans with Company match including 401k up to 5%
- Employee Assistance Programs
Company Overview
Rocket Pest Control is pest control and exterminations services provider. It was founded in undefined, and is headquartered in Greenville, South Carolina, USA, with a workforce of 201-500 employees. Its website is https://gorocketpest.com.