Customer Success Representative

aspectLED is a direct supplier of LED linear lighting and specialty LED lighting, dedicated to providing excellent customer experiences while supporting revenue growth. The Customer Success Representative is responsible for managing inbound inquiries, consultative selling, and account management to build long-term customer relationships.

Responsibilities

• Sales Cycle Ownership: Manage the full sales cycle for inbound opportunities, including qualification, quoting, follow-up, and order placement
• Account Management: Support and grow a book of customer accounts through ongoing follow-up, relationship building, and consistent communication
• Inbound support: Deliver an excellent customer experience by supporting inbound customer inquiries via phone, chat, and email, using a consultative approach to understand needs and recommend solutions
• Product Expertise: Serve as a trusted product expert by conducting discovery, asking targeted questions, and recommending solutions tailored to customer applications, with a focus on driving conversion and increasing order value
• Follow-Up Discipline: Maintain consistent follow-up with open quotes and customer inquiries to support timely decision-making and conversion
• CRM Discipline: Maintain disciplined CRM activity, including accurate notes, clear next steps, and timely follow-up, ensuring all opportunities are actively managed and progressed
• Team Collaboration / Voice: Share customer feedback and insights with internal teams to support continuous improvement
• Project Ownership: Support more complex customer projects as needed, coordinating with internal teams when appropriate
• Represent aspectLED at trade shows and other industry events as needed

Skills

• Bachelor's degree in Business, Communications, or related field; or the demonstration of sufficient previous experience in a sales, problem-solving, or customer service role
• Ability to stay organized and manage multiple priorities in a fast-paced environment
• Excellent verbal and written communication skills
• Ability to work independently, prioritize tasks, and problem solve effectively
• Highly organized with strong attention to detail and accuracy
• Strong computer skills with knowledge in Microsoft Office programs
• Proficient typing skills, with the ability to work quickly and accurately while multitasking across systems during live customer interactions
• Minimal travel, but must be willing to travel for the occasional event, customer visit or trade show
• CRM and ERP experience
• Previous experience working with low voltage electrical, lighting, and/or construction
• Previous sales training
• Lighting industry experience
• Experience working in a fast-paced customer-facing or sales environment

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Company Overview