Modern Woodmen of America is one of the nation’s largest fraternal benefit societies, providing a variety of life insurance and investment products. As a Service Center Representative, you will address inquiries from members and provide comprehensive information on products and benefits, ensuring exceptional service and community relationships.
Responsibilities
- Receive incoming interactions, analyze the requests, determine appropriate sources of information, and respond to inquiries using a variety of communication channels
- Document details of each inquiry on a digital system
- Respond to inquiries in a pleasant and helpful manner, referring calls to production areas as determined by the Service Center training
- Process routine member change requests
- Participate in training and educational programs, including programs designed to monitor inquiries for the purpose of improving service
- Assist in the basic training on select topics
- Have working knowledge of Modern Woodmen products, systems, and procedures
- Have general knowledge of home office departments and their functions and stay abreast of publications, advertising campaigns, and member mailings
Skills
- High school Diploma required
- Advanced office technology proficiency
- Team members with the desire to help and serve others. This is demonstrated through careful consideration, thoughtful communication and owning problem resolution
- We offer services in a variety of ways; we need individuals who are curious, willing, and able to offer support to others for digital services including website support and troubleshooting
- Successful candidates demonstrate excellent verbal and written communication skills, can multi-task, manage time efficiently, navigate a variety of unique computer systems and applications, solve problems, and work effectively in a fast-paced environment
- Candidates should have a willingness to embrace change and a strong desire to continuously learn and improve
Benefits
- Company-paid retirement plan
- Matching 401(k) plan
- Employee Impact Bonus
- Medical, Dental and Prescription Drug Insurance. We pay 100% of employees’ health insurance premium and 50% of employee dependents’ premiums.
- Group term life insurance.
- Long-term and short-term disability.
- Voluntary benefits: vision, flexible savings accounts (FSA), accident insurance
Company Overview
Modern Woodmen of America is a fraternal financial services organization. It was founded in 1883, and is headquartered in Rock Island, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https://www.modernwoodmen.org.