Vivid Seats is a leading online ticket marketplace committed to connecting fans with live events. The Expedited Resolutions Associate will manage inbound customer interactions and deliver exceptional service experiences, ensuring a seamless customer journey from purchase to event entry.
Responsibilities
- Serve as the front line of the Vivid Seats brand, delivering high-quality, service-first experiences across every customer interaction
- Build trust and loyalty by resolving customer inquiries with empathy, accuracy, and efficiency
- Support seamless event experiences by guiding customers from purchase through ticket delivery and entry
- Strengthen key partnerships (e.g., Capital One) by ensuring a consistent, high-standard experience for partner customers
- Enhance customer satisfaction and retention through clear communication and effective problem-solving
- Contribute to revenue support by assisting customers through concierge and rewards-based purchase experiences
- Protect the customer experience by proactively monitoring and resolving order alerts and potential issues
- Maintain accurate documentation and follow processes to ensure operational consistency and efficiency
- Collaborate cross-functionally to resolve complex issues and improve internal workflows
- Support fan engagement initiatives, including Game Center and trivia experiences, to deepen customer connection with the brand
Skills
- 1-2 years of customer service experience via phone, email and live chat
- Team player mentality and drive to contribute to culture and growth
- Sense of curiosity to ask questions and keenness to improve upon work
- Passion for live events (sports, concerts or theatre)
- Flexible schedule to work evenings, weekends, and holidays
- Excellent verbal and written communication skills
- Experience with Zendesk or similar help desk software
Benefits
- FLEX PTO
- Mental health days
- Medical, dental, and vision insurance
- 401K matching
- Quarterly credits and discounts for attending live events
- A variety of additional workplace perks
Company Overview
Vivid Seats operates as an online ticket marketplace that connects fans with event ticket sellers. It was founded in 2001, and is headquartered in Chicago, Illinois, USA, with a workforce of 501-1000 employees. Its website is http://www.vividseats.com.