**Join arenaflex, a global leader in customer experience, and become part of a diverse community of colleagues who share an unwavering commitment to backing our customers, communities, and each other.**
At arenaflex, we believe that with the right backing, people and businesses have the power to progress in incredible ways. That's why we're dedicated to creating a career journey that's unique and meaningful to each of our colleagues. Our benefits, programs, and flexibility support you personally and professionally, allowing you to grow and thrive in a dynamic and inclusive environment.
**About arenaflex**
arenaflex is a global leader in customer experience, with a rich history of innovation and a commitment to excellence. Our team of dedicated professionals is passionate about delivering the world's best customer experience every day, upholding our company values with integrity, and creating a culture where everyone feels seen, heard, and valued.
**The Role**
As a member of the Servicemember Civil Relief Act/Military Lending Act (SCRA/MLA) Operations team at arenaflex, you will play a critical role in ensuring accurate and timely review, analysis, and actioning of requests and inquiries received for SCRA/MLA account protection. You will work closely with colleagues to uphold regulatory and compliance standards, providing exceptional customer service while maintaining the highest level of integrity.
**Key Responsibilities**
* Recognize, understand, and adhere to the Federal and State guidelines of the Servicemembers Civil Relief Act (SCRA) and Military Lending Act (MLA)
* Adhere to all regulatory and compliance standards during the review, processing, and communication fulfillment for requests for relief
* Review and action requests received for SCRA/MLA relief, including validation of servicemember's active duty and order notification status and dates and analyze accounts for eligibility
* Compliantly gather information from external DOD (Department of Defense) database as a part of the customer eligibility review
* Utilize available resources to ensure accuracy and processing
* Review and analyze orders and other documentation provided by arenaflex customers as a part of the request for relief
* Ensure the timely processing of financial adjustments and eligible fee suppression for all eligible accounts, including linked customer accounts
* Document steps taken to apply relief, including accurate and thorough account notation and document imaging
* Complete an accurate review, processing, documentation, and resolution of all inquiries in a timely manner, in accordance with SCRA/MLA guidelines and Operations procedures
* Escalate scenarios needing additional guidance to a Coach or Team Leader within the team and ensure timely follow up
* Complete all required training in a timely manner
* Attend and participate in team meetings
**Minimum Qualifications**
* Strong ability to understand and solve complex scenarios
* Ability to analyze documents to identify necessary information for case handling
* Effectively and efficiently navigate multiple systems and link data from different sources
* Commitment to achieving department goal of 100% quality
* High integrity, excellent written and verbal communication skills
* Proficiency with Microsoft Office tools
* Attention to detail and accuracy with work
* Ability to work in a fast-paced, highly regulated environment
* Flexibility and the ability to adapt quickly and effectively to change
* Ability to work as a part of a team and contribute to team success
**Preferred Qualifications**
* Experience supporting regulatory processes, especially related to SCRA/MLA
* Strong knowledge of SCRA/MLA guidelines and regulations
**What We Offer**
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability benefits
* Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
* 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
* Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture
**About arenaflex's Commitment to Diversity and Inclusion**
arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We are committed to creating a diverse and inclusive environment where everyone feels seen, heard, and valued.
**How to Apply**
If you're passionate about delivering exceptional customer experience and committed to upholding regulatory and compliance standards, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our commitment to diversity and inclusion.
For more information about arenaflex and our job opportunities, please visit our website.
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