At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a leading global leader in the outdoor industry, we're committed to fostering a diverse and inclusive workforce that shares our values and passion for delivering outstanding service. We're excited to announce a seasonal work-from-home opportunity for exceptional customer care representatives to join our team and support some of the most exciting brands in the industry!
**Why Join arenaflex?**
* Earn a competitive hourly rate of $16.00 per hour
* Work from home for the entire seasonal assignment, providing the flexibility and comfort you need to excel in your role
* Full-time or part-time hours available, with a minimum of 20 hours per week
* GREAT FOOT IN THE DOOR! High-level performance may lead to long-term employment opportunities
* Discounts available for arenaflex brands, so you can enjoy the products you love at a discounted rate
**Principal Duties and Responsibilities:**
Our customer service representatives play a critical role in delivering exceptional customer experiences. As a member of our team, you'll be responsible for:
* Providing exceptional customer service by responding efficiently, accurately, and courteously on all customer transactions through inbound calls, live chat, and email correspondence
* Processing product orders and providing prompt and efficient response and resolution to all customers' requests utilizing multiple different screens, systems, and websites
* Assisting customers, sales reps, and management with inquiries or issues concerning orders
* Analyzing, reviewing, and processing customer's request for return authorization and credits
* Maintaining effective communication with customers to provide on-going information flow as it relates to sales, promotions, and problems to ensure accurate billings and shipments
* Providing technical and/or product information as required to respond to customer inquiries
* Certain Customer Care Representatives will have additional responsibilities to service our customers over social media platforms, warranty claims, and other special projects
**Requirements:**
To be considered for this role, you must:
* Reside in Wisconsin or North Carolina
* Be at least 18 years of age
* Be able to work at least 20 hours per week between the hours of 7:00am - 6:30pm CST
* Possess strong computer skills and the ability to multi-task in a fast-paced environment
* Have reliable internet and a quiet place to work without distractions
**Hiring Range:**
Our hiring range for this position is $13.80 USD - $17.25 USD per hour, determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.
**Benefits at arenaflex:**
As a valued member of our team, you'll have access to a range of benefits, including:
* Competitive hourly rate
* Flexible work-from-home arrangement
* Discounts on arenaflex brands
* Opportunities for career growth and development
* A dynamic and inclusive work environment
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity/affirmative action employer of minorities, females, protected veterans, and the disabled. We're committed to providing equal opportunities in employment and treating our associates and applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.
**How to Apply:**
If you're passionate about delivering exceptional customer experiences and want to join a dynamic and inclusive team, apply now! Visit our website to register as a candidate and submit your application.
**About arenaflex:**
arenaflex is a global leader in the outdoor industry, committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers, and the communities in which we live and conduct business. Our continued success and growth are enhanced through initiatives that promote diversity throughout arenaflex around the world.