Income Verifier

Fairstone Bank is a leading alternative lending bank in Canada, dedicated to providing innovative financial solutions. They are seeking an Income Verifier to review and verify applicant income and employment information, manage a busy workflow, and provide detailed customer-oriented service.

Responsibilities

• Review and verify applicant income and employment information
• Process any income and/or trailing documents received
• Managing a busy workflow while maintaining a high level of accuracy and meeting defined service standard and turnaround times
• Follow up with assigned dealerships to resolve pending/missing items via phone, fax and email, communicate and resolve issues
• Update records of customer interactions, process customer accounts and file documents
• Carefully review applicant proof of income and employment documentation to ensure legitimacy and accuracy
• Contact employers over the phone to further corroborate the information in a professional manner
• Provide prompt, efficient, detailed customer-oriented service to all stakeholders
• Perform all other duties as assigned

Skills

• Excellent verbal and written communication skills
• Ability to thrive in a fast-paced, ever-changing environment
• Exceptional attention to detail while operating under a sense of urgency
• Strong analytical and arithmetic skills
• Advanced internet browsing and amazing investigative skills
• Clear communication over the phone and strong listening skills
• Ability to manage a busy workflow and multi-task effectively
• Tech-savvy with knowledge of Microsoft Office Suite and Outlook
• Previous experience in a lending, automotive-related business, or financial services
• Post-secondary education

Benefits

• Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Group Retirement Savings Plan with up to 7% employer match.
• Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• Gym access at our London and Montreal offices.
• Education Assistance Program and Fairstone Academy for training and skill development.
• Parental leave top-up program to help you during life’s big moments.
• One paid volunteer day to give back to causes that matter to you.

Company Overview