# IT Business Analyst – Infrastructure & Facilities Management

Join arenaflex: Shape the Future of Aviation Technology Infrastructure

Are you ready to take your career to new heights with one of the most innovative leaders in the global aviation industry? At arenaflex, we don't just connect people to destinations worldwide – we connect talented individuals to careers that soar. We're seeking a dynamic and detail-oriented IT Business Analyst – Infrastructure & Facilities Management to join our Information Technology Offices Group and help maintain the critical backbone that keeps our operations running smoothly across airports and facilities.

This is a phenomenal opportunity for a professional who thrives in a fast-paced, technology-driven environment and wants to make a tangible impact on the infrastructure that supports millions of travelers every year. If you're passionate about IT infrastructure, facilities management, and want to be part of a team that values excellence, integrity, and innovation, we invite you to explore this exciting opportunity with arenaflex.

About arenaflex and Our IT Operations

At arenaflex, we believe that exceptional technology infrastructure is the foundation of outstanding customer experiences. As a global leader in air transportation, we operate one of the most complex and sophisticated IT ecosystems in the aviation industry. Our IT Offices Group plays a critical role in ensuring that our technology infrastructure remains robust, reliable, and capable of supporting our expansive operations.

Our IT team is responsible for managing data centers, remote communication rooms, IT laboratories, and the critical facilities infrastructure that powers everything from booking systems to flight operations. We pride ourselves on maintaining 99.99% uptime and delivering IT solutions that enable our employees to provide world-class service to millions of customers daily.

When you join arenaflex, you become part of a community that values innovation, collaboration, and continuous improvement. You'll work alongside talented professionals who are passionate about leveraging technology to solve complex challenges and create seamless travel experiences.

Position Overview: IT Business Analyst – Infrastructure & Facilities

As an IT Business Analyst within our IT Offices Group, you will serve as a vital link between our IT operations and facilities management teams. Your primary responsibility will be to provide expert IT administration, project management, and operational support to ensure the functional sustainability of the critical infrastructure that supports our airport communication spaces and facility operations.

This role is based in Atlanta, Georgia, and offers the unique opportunity to work with cutting-edge technology in one of the busiest airport environments in the world. You'll be responsible for maintaining and improving the infrastructure that keeps our operations connected, efficient, and reliable.

Key Responsibilities

In this role, you will be entrusted with a comprehensive set of responsibilities that are essential to maintaining arenaflex's operational excellence:

IT Infrastructure Administration

• Provide expert IT administration of professional services, project management, and support to ensure the functional sustainability of critical infrastructure supporting airport communication spaces for arenaflex's IT Offices Group
• Manage all site implementations, inventories, infrastructure planning, accompanying, preventive maintenance strategies, and break/fix services for data center critical infrastructure, IT certificate labs, and remote communication room critical environment equipment
• Oversee IT support for IT labs that serve our client application and engineering teams, providing workstations, hardware, and access to test applications
• Coordinate remotely with professional services responsible for critical infrastructure support and break-fix activities at remote communication rooms

Facilities Management

• Manage, operate, maintain, and monitor all critical facilities infrastructure for data center and remote communication room equipment
• Develop data center and remote communication room standards for space, power, cooling, and physical layer IT infrastructure
• Support IT Offices grounds fiber ring to maintain the integrity and service continuity of the Atlanta airport and facilities underground fiber ring
• Manage space, UPS power, and critical cooling capacity

Project Management & Implementation

• Lead project management for data center and remote communication room standards capital improvements, upgrades, and enhancements
• Perform capital forecasting and project management for airport critical equipment life cycle replacement
• Support Corporate Real Estate projects that involve remote communication room design/work as an IT Offices representative and on-site assessment reporting
• Design plan guidelines for remote communication room space, UPS, air conditioning, generators, and Fire Life and Safety (FLS) systems

Vendor Management

• Select IT and critical facilities services while ensuring accurate documentation
• Negotiate best prices for products and services
• Ensure that vendors fulfill their contractual obligations
• Manage the design, implementation, and vendor support of appropriate electrical power, A/C, fire suppression, security, floor maintenance, and cabling programs for communication rooms

Operational Support

• Provide proactive and break-fix support for alert/ticket remediation related to facilities, remote communication rooms, labs, and data center equipment
• Ensure operational sustainability of airport critical environment infrastructure
• Perform remote coordination of airport critical infrastructure support and break-fix activities
• Review/store maintenance records and ensure inconsistencies are remediated
• Provide remote incident management resolution for airport critical equipment
• Offer remote installation, configuration, and operational support
• Maintain strict adherence to change control activities

Policy & Compliance

• Recommend and implement departmental policies, guidelines, standards, and procedures
• Ensure compliance with all governing corporate standards and regulations
• Consistently prioritize safety and security of self, others, and personal data

What You Need to Succeed (Minimum Qualifications)

To be considered for this role, candidates must meet the following minimum requirements:

• Education: High school diploma, GED, or high school equivalency
• Experience: Strong foundation in data center technology and critical facilities infrastructure
• Communication Skills: Excellent written and verbal interpersonal skills with the ability to build and maintain effective relationships with supervisory teams, vendors, and peers
• Project Management: Proven experience in project management of remote communication room standards capital improvements, upgrades, and enhancements
• Technical Knowledge: Understanding of space, UPS power, and critical cooling capacity management
• Vendor Management: Experience selecting critical facilities services with accurate documentation and vendor oversight
• Operational Experience: Background in designing and implementing electrical power, A/C, fire suppression, security, and cabling programs for communication rooms
• Problem-Solving: Ability to provide proactive and break-fix support for facilities-related issues
• Adaptability: Flexibility to support operations with varying shifts, extended hours, and emergency requirements
• Multitasking: Ability to balance multiple priorities within established time limitations
• Collaboration: Embraces diverse individuals, thinking, and styles

What Will Give You a Competitive Edge (Preferred Qualifications)

While we welcome all qualified candidates, the following qualifications will give you a significant advantage:

• Bachelor's degree in a related field, OR five or more years of relevant experience
• Trade School Graduate with specialized technical training
• IT Project Management Experience (minimum 2 years) within a high-availability communication room and/or data center operating environment
• Hands-on experience with daily operational requirements and the operation of production systems and equipment
• Certifications in data center facilities management (e.g., BICSI, AFCOM, or equivalent)
• Experience with airport or large-scale facility IT infrastructure

Skills & Competencies for Success

Beyond qualifications, we're looking for candidates who demonstrate these critical competencies:

• Analytical Thinking: Ability to analyze complex infrastructure challenges and develop effective solutions
• Attention to Detail: Meticulous approach to maintaining critical infrastructure documentation and compliance
• Problem Resolution: Strong troubleshooting skills with the ability to diagnose and resolve issues quickly
• Strategic Planning: Capability to forecast capital needs and plan for infrastructure lifecycle
• Customer Focus: Commitment to supporting internal stakeholders with excellence
• Team Player: Collaborative mindset with the ability to work effectively across departments
• Continuous Learning: Eagerness to stay current with emerging technologies and industry best practices

Career Growth & Development Opportunities

At arenaflex, we believe in investing in our employees' growth and development. This position offers exceptional opportunities for career advancement within our organization:

• Career Development Programs: Access to comprehensive training and development resources designed to help you achieve your long-term career goals
• Professional Certification Support: Sponsorship and support for industry-relevant certifications
• Cross-Functional Exposure: Opportunities to work with diverse teams across IT, operations, and facilities
• Leadership Pathways: Clear progression paths to senior technical and leadership positions
• Industry Experience: Hands-on experience with enterprise-scale IT infrastructure in one of the most dynamic industries

Work Environment & Culture

When you join arenaflex, you become part of a culture founded on shared commitments to living our core values – Honesty, Integrity, Respect, Perseverance, and Employee Empowerment – always, in everything we do. Our culture fosters innovation, collaboration, and mutual respect, creating an environment where every employee can thrive.

You'll work in a dynamic, fast-paced environment that presents new challenges and opportunities daily. Our IT Offices Group is team-oriented and collaborative, with a focus on achieving excellence in everything we do. We value diverse perspectives and believe that different viewpoints strengthen our solutions and outcomes.

While this position primarily operates during standard business hours, you must be flexible to support an operation with varying shifts, extended hours, and emergency requirements. This adaptability is crucial in our 24/7 aviation environment where infrastructure reliability is paramount.

Compensation & Benefits

At arenaflex, we recognize that our employees are our greatest asset. That's why we offer a comprehensive compensation package designed to support you both professionally and personally:

Competitive Compensation

• Hourly rate: $20-$30 per hour (commensurate with experience)
• Performance incentives
• Industry-leading profit sharing
• 401(k) with generous direct contribution and company match

Time Off & Leave

• Paid time off including vacation, holidays, and personal days
• Generous leave policies to support work-life balance

Health & Wellness

• Comprehensive health benefits including medical, dental, and vision
• Short/long-term disability and life benefits
• Wellness programs supporting physical, emotional, social, and financial health
• Employee assistance program offering support for you and your family
• Free financial education resources
• Extensive resources supporting mental health counseling

Travel Perks

• Domestic and international (standby) flight benefits for employees and qualified dependents
• Opportunity to explore the world while building your career

Additional Perks

• Access to more than 500 discounts and voluntary benefits through DeltaPerks
• Specialty savings on car and hotel rentals
• Auto/homeowners/pet insurance options
• Career development programs to achieve long-term career goals

Why You'll Love arenaflex

Exploring a career at arenaflex gives you an opportunity to see the world while enjoying great benefits to help you continue climbing on your career journey. Our employees are our greatest asset, and we're committed to providing them with the resources, support, and opportunities they need to succeed.

When you join arenaflex, you're not just accepting a job – you're embarking on a career journey with a company that values its people, invests in their growth, and rewards their contributions. You'll work alongside passionate professionals, tackle exciting challenges, and make a meaningful impact on the transportation industry.

Ready to Take Flight? Apply Today!

If you're ready to join a team that's committed to excellence, innovation, and putting people first, we encourage you to apply for this exciting opportunity. We're looking for talented individuals who are passionate about IT infrastructure and want to be part of something extraordinary.

At arenaflex, the sky isn't the limit – it's just the beginning. Take the first step toward an amazing career journey and apply today!

arenaflex is an equal opportunity employer and values diversity in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.