**Job Title**

Remote Night Shift Trip Assignment Specialist – Non-Emergency Medical Transportation Dispatch Coordinator (11:30pm - 8am PT) --- **Job Description (HTML)**

Join arenaflex: Connecting Communities Through Compassionate Care

Welcome to arenaflex, a leading provider of non-emergency medical transportation services dedicated to ensuring that every individual has access to safe, reliable, and compassionate transportation to their medical appointments, therapies, and healthcare facilities. At arenaflex, we believe that transportation should never be a barrier to receiving the care people need, and our team works tirelessly each night to make this vision a reality.

We are currently seeking a highly motivated and detail-oriented Trip Assignment Specialist to join our dynamic team in a remote capacity, working evening shifts from the comfort of your home. This is a fantastic opportunity for individuals who thrive in fast-paced environments, possess excellent organizational skills, and are passionate about making a meaningful difference in the lives of others.

If you are looking for a rewarding career where your efforts directly impact community health outcomes and where you can grow professionally within a supportive and innovative organization, arenaflex might be the perfect place for you.

Position Overview

As a Trip Assignment Specialist at arenaflex, you will play a critical role in our operations center, serving as the backbone of our nightly dispatch activities. Your primary responsibility will be assigning trips to our team of dispatchers and contracted Care Partners, ensuring that every member receives timely and efficient transportation services. In addition to trip assignments, you will occasionally handle inbound calls from members and coordinate trips in real-time as they come in during evening hours.

This position requires someone who can work independently, demonstrates strong problem-solving abilities, and maintains composure under pressure. You will be working during our overnight hours (11:30 PM to 8:00 AM Pacific Time), Monday through Friday, which allows us to provide around-the-clock support to our members and healthcare partners.

Key Responsibilities

As a Trip Assignment Specialist at arenaflex, your duties will encompass a wide range of operational tasks designed to ensure seamless transportation coordination. Below is a detailed breakdown of your primary responsibilities:

• Trip Assignment Management: Efficiently assign between 700 and 900 trips per night to our dispatchers using our proprietary Health-E Rides system. You will ensure that each trip is matched with the most appropriate dispatcher based on availability, location, and member preferences.
• Schedule Development: Build and maintain daily schedules for dispatchers, carefully factoring in required breaks and lunch periods to ensure compliance with labor regulations and team wellness.
• Language-Based Routing: Determine which dispatchers are eligible for specific trips based on the language spoken by the member, ensuring clear communication and culturally competent service delivery.
• Care Partner Coordination: Stack trips to contracted Care Partners, optimizing routes and maximizing efficiency while maintaining high standards of member care.
• Inbound Call Handling: Answer inbound calls from members during evening hours, addressing inquiries, providing trip confirmations, and offering exceptional customer service.
• Real-Time Trip Coordination: Coordinate evening trips as they come in, adapting quickly to changes, cancellations, or urgent requests from healthcare providers or members.
• Administrative Support: Assist with Care Partner-related administrative tasks, including payment processing, billing inquiries, and documentation verification.
• Ticket Management: Handle Level 1 administrative tickets in Zendesk, resolving member and partner concerns efficiently and documenting all interactions for quality assurance purposes.
• Quality Assurance: Monitor trip assignments for accuracy, identify potential issues before they escalate, and collaborate with team leads to implement process improvements.
• System Navigation: Maintain proficiency in our transportation management systems and other technology platforms, ensuring accurate data entry and seamless workflow integration.

Essential Qualifications

To succeed in this role, candidates must meet the following requirements:

• Previous Dispatching Experience: Demonstrated experience in dispatching and coordinating transportation, preferably in a healthcare or medical transportation setting. You should be comfortable managing multiple tasks simultaneously and prioritizing effectively.
• Healthcare Industry Background: Familiarity with healthcare operations and patient care principles is highly preferred. Understanding of medical terminology, HIPAA considerations, and the unique needs of patients requiring non-emergency transportation will be valuable.
• Reliability and Punctuality: A consistent track record of being dependable and punctual is essential. You must be able to work your scheduled shifts completely and maintain excellent attendance.
• Evening Shift Availability: Must be available and willing to work evening shifts from 11:30 PM to 8:00 AM Pacific Time, Monday through Friday.
• Home Office Setup: Must have a suitable remote work environment, including a reliable high-speed internet connection, a quiet workspace, and the necessary equipment to perform job duties effectively.
• Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with members, dispatchers, Care Partners, and internal teams.
• Technical Proficiency: Comfortable learning and navigating new software systems, including transportation management platforms, customer relationship management tools, and ticketing systems.

Preferred Qualifications

While not required, the following qualifications will give you a competitive edge:

• Experience working in a call center or customer service environment, particularly in the healthcare or transportation sectors.
• Knowledge of geographic routing and familiarity with local transportation networks.
• Fluency in multiple languages, particularly Spanish or other commonly spoken languages in our service areas.
• Previous experience with Zendesk or similar ticketing systems.
• Certification or training in medical transportation coordination or healthcare navigation.
• Bilingual abilities that can support our diverse member population.

Skills and Competencies

Success as a Trip Assignment Specialist requires a unique blend of technical skills, interpersonal abilities, and personal attributes. At arenaflex, we value candidates who bring:

• Exceptional Multitasking Abilities: The capacity to manage high volumes of trips simultaneously while maintaining accuracy and attention to detail.
• Strong Analytical Thinking: Ability to quickly assess situations, make informed decisions, and solve problems on the fly.
• Emotional Intelligence: Empathy and compassion when interacting with members who may be dealing with health challenges or stressful situations.
• Time Management Mastery: Outstanding organizational skills and the ability to work efficiently under tight deadlines.
• Team Player mentality: Willingness to collaborate with dispatchers, Care Partners, and internal teams to achieve collective goals.
• Adaptability: Flexibility to handle unexpected changes, last-minute requests, and evolving operational priorities.
• Tech-Savviness: Comfort with using multiple software platforms and willingness to embrace new technologies.

Career Growth Opportunities

At arenaflex, we are committed to investing in the professional development of our team members. As a Trip Assignment Specialist, you will have access to numerous opportunities for growth and advancement within the organization:

• Path to Leadership: High-performing Trip Assignment Specialists may be considered for team lead or supervisory positions, where you will mentor new hires and contribute to process improvements.
• Specialization Tracks: As you gain experience, you may have the opportunity to specialize in areas such as quality assurance, training and development, or workforce management.
• Cross-Functional Exposure: Interact with departments across the organization, including operations, member services, billing, and technology, broadening your understanding of the healthcare transportation industry.
• Continuous Learning: Access to online training modules, certifications, and professional development resources to enhance your skills and career prospects.
• Industry Recognition: Be part of an organization that is reshaping non-emergency medical transportation, contributing to meaningful industry changes that improve lives.

Work Environment and Culture

arenaflex takes pride in fostering a supportive, inclusive, and collaborative work culture, even in our remote positions. When you join our team, you will experience:

• Remote Flexibility: Work from the comfort of your home, eliminating commuting stress and allowing you to create a workspace that suits your needs.
• Comprehensive Training: A thorough onboarding process that equips you with the knowledge and tools needed to succeed in your role.
• Supportive Team Environment: Access to dedicated support staff, team leads, and colleagues who are committed to your success.
• Employee Wellness Programs: Initiatives designed to support your physical and mental well-being, including access to Employee Assistance Programs (EAP).
• Inclusive Culture: A workplace that celebrates diversity and encourages different perspectives to drive innovation.
• Meaningful Impact: The knowledge that your work directly enables members to access essential healthcare services, improving their quality of life.

Compensation and Benefits

arenaflex offers a competitive compensation package designed to recognize your skills, experience, and contributions. Our comprehensive benefits package includes:

• Competitive Pay: Attractive hourly rate commensurate with experience and qualifications.
• Health and Wellness Benefits: Medical, dental, and vision insurance options for eligible employees and their families.
• Paid Time Off: Generous PTO policies that allow you to recharge and maintain work-life balance.
• Retirement Plans: 401(k) retirement savings plan with company matching contributions.
• Career Development: Access to training programs, tuition reimbursement, and professional development opportunities.
• Employee Perks: Various discounts and perks through our employee benefits program.
• Equipment Provision: Necessary technology and equipment provided to ensure you have what you need to work effectively from home.

Why Choose arenaflex?

The healthcare transportation industry is growing rapidly, and arenaflex is at the forefront of this transformation. By joining our team, you become part of a mission-driven organization that truly cares about the well-being of the communities we serve. Every night, our team helps ensure that thousands of individuals can access the medical care they need, regardless of the challenges they face.

We value our employees as our greatest asset and are committed to providing an environment where everyone can thrive, grow, and make a difference. If you are ready to take the next step in your career and contribute to a cause that matters, we encourage you to apply today.

How to Apply

If you are excited about the opportunity to join the arenaflex team as a Trip Assignment Specialist, we would love to hear from you! Please submit your application through our online portal. Be sure to include your resume and a brief cover letter highlighting your relevant experience and why you are passionate about working in non-emergency medical transportation.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and experiences.

Join us at arenaflex – where your work makes a difference, one trip at a time.